1. Building Human Resource Management SkillsNational Food Service Management Institute 1 Managing Change in Changing Times Objectives At the completion of this module, participants will be able to: Analyze individual reactions to change. Identify what is needed for change to occur in an organization or team. Identify the stages of change which individuals experience. Formulate ways to effectively manage and accept change.

2. Building Human Resource Management SkillsNational Food Service Management Institute 2 Managing Change in Changing Times Definitions Change- an event or situation which occurs outside of an individual. Transition- the process of coming to terms with the change in one's life or work.

3. Building Human Resource Management SkillsNational Food Service Management Institute 3 Managing Change in Changing Times Personal Check-In: Tools of Change When change occurs at work, how do you usually handle it? Consider the following kitchen tools and choose the three which best represent how you face change. SieveKnifePeelerCutting Board Baking PanBowlSpoonFork Measuring CupStrainerMixer TeapotPot with LidSpatula WhiskMeasuring SpoonFrying Pan TimerKitchen ShearsCan Opener

4. Building Human Resource Management SkillsNational Food Service Management Institute 4 Managing Change in Changing Times Change Continuum Where are you on the change continuum? Wake me upRight in Let's do when it’s overthe middleit now!

5. Building Human Resource Management SkillsNational Food Service Management Institute 5 Managing Change in Changing Times Stages of Personal Change New Beginnings Change Event Renewal (Involvement) (Endings) Integration Awareness PreparationPractice (Coping)

6. Building Human Resource Management SkillsNational Food Service Management Institute 6 Managing Change in Changing Times Stages of Personal Change  Awareness  Preparation  Practice  Integration  Renewal

7. Building Human Resource Management SkillsNational Food Service Management Institute 7 Managing Change in Changing Times Stages of Personal Change Exercise What stage of personal change is represented by the following example? 1. Martha purchased a new computer to help with menu planning and scheduling. She spends a lot of time learning how to use this tool to make her work more efficient.

8. Building Human Resource Management SkillsNational Food Service Management Institute 8 Managing Change in Changing Times Stages of Personal Change Exercise What stage of personal change is represented by the following example? 2. At a recent conference, Sam heard that the state is developing new menu guidelines. He is not asking any questions. He continues to do what he has done in the past.

9. Building Human Resource Management SkillsNational Food Service Management Institute 9 Managing Change in Changing Times Stages of Personal Change Exercise What stage of personal change is represented by the following example? 3. Sabrina loves the way the new ordering software is working. She has mastered the use of it and finds that she is using her time and budget more efficiently. She is even thinking about sharing her ideas at an up-coming conference.

10. Building Human Resource Management SkillsNational Food Service Management Institute 10 Managing Change in Changing Times Stages of Personal Change Exercise What stage of personal change is represented by the following example? 4. Bernice was told by her director that she needed to work on her interpersonal skills. She has some idea of the areas of concern and really wants to do her best as a manager. She wonders how to learn more and how she will develop these new skills.

11. Building Human Resource Management SkillsNational Food Service Management Institute 11 Managing Change in Changing Times Stages of Personal Change Exercise One way to understand this natural transition process is to think about changes we are going through and to consider what stage we are in. List three changes in your life and what stage you are in. ChangeStage of Personal Change EXAMPLE: Buying first homePreparation - getting information, new skills 1. 2. 3.

12. Building Human Resource Management SkillsNational Food Service Management Institute 12 Managing Change in Changing Times Reality Practice: Case Study #1 Merline has announced her retirement as cafeteria manager after 36 years at City High. She started as a part-time dishwasher. She liked working in the school so much that she applied for a full time job as a cook. She didn’t meet the job requirements, so she signed up for classes at the community college in food service. Merline believed in hard work and doing things the “old fashioned way.” Her staff is extremely loyal to her. Most of the employees have worked at City High for more than 10 years. Identify the different stages of personal change Merline is going through.

13. Building Human Resource Management SkillsNational Food Service Management Institute 13 Managing Change in Changing Times Reality Practice: Case Study #2 Last month City High had a fire, and the kitchen was damaged. Another school is sending food to City High. Food is served in the classrooms while the kitchen and dining areas are being renovated. Merline was asked to work with the school district staff and contractors on the renovation. She loved the old kitchen and familiar equipment, but now it is all gone. She has decided to retire and let “new blood” rebuild City High’s kitchen. The plan includes all new equipment and a computerized cash register system. Pretend that you are an employee at City High. You are meeting with the district school staff about the new kitchen plans. Role-play your conversation with the school district staff as they describe plans for the new kitchen for City High.

14. Building Human Resource Management SkillsNational Food Service Management Institute 14 Managing Change in Changing Times Recipe for Change in an Organization Recipe Shared vision Occasion or Event Need or purpose for change Skilled Cook Capacity to make things happen Ingredients Resources and support for change effort Making the Dish Action steps for change

15. Building Human Resource Management SkillsNational Food Service Management Institute 15 Managing Change in Changing Times Checking Out Consider the following questions and answer “yes” or “no” to assess your reactions to change and transition. YesNoQuestion ________Have I accepted the fact that nonstop change is a necessity and here to stay? ________Do I accept in myself and others that the transition process is normal? ________Do I choose to have a positive attitude? ________Am I open to new opportunities and learning new skills?

16. Building Human Resource Management SkillsNational Food Service Management Institute 16 Managing Change in Changing Times Checking Out Consider the following questions and answer “yes” or “no” to assess your reactions to change and transition. YesNoQuestion ________Do I choose to be a part of the solution and the future, not part of the problem and the past? ________Am I being careful not to introduce little, extra changes when others are working on major transitions? ________Do I consider the way things currently are as temporary? ________Do I clearly understand the mission of my organization and work team and help others see it too? ________Do I actively work to build trust with others?

17. Building Human Resource Management SkillsNational Food Service Management Institute 17 Managing Change in Changing Times Checking Out: Action Plan What can I do to help others deal more effectively with change in my organization?