1. Legal Issues 曾昱翔 B9802059

2. Vocabulary NHS: National Health Service GP: General Practitioner (see other vocab ppt)

3. Complaints: Listening, Acting, Improving System for complaints “The aim will be to give you a quick, but thorough, response which answers your concerns properly”

4. Local Resolution “Whenever possible, you should tell someone involved in your care the cause of your complaint – a doctor, nurse, receptionist, or practice manager, for example”

5. Non-Local Resolution “if your complaint is about a family practitioner… you should contact the complaints manager at your local health authority”

6. Legal Issues “The Patient’s Charter gives you the right to have a full and prompt written reply from the chief executive to any written complaint against a trust or health authority.

7. Who Can Complain? “Anyone who is receiving, or has received, NHS treatment or services can complain.” Within 6 months of event Or within 6 months of realization, provided complaint is made within 12 months of event.

8. Summary Set routine for complaints process Explicit attempts to improve healthcare system

9. Discussion Have you ever made a formal complaint about healthcare? Who did you complain to?

10. Supplementary reading: WHO Attacks Tobacco Firms

11. Vocabulary Glamorize- to make something desirable Dubious – doubtful, uncertain

12. Unveil – to uncover Strident – Presenting a point of view, esp. a controversial one, in an excessively and unpleasantly forceful way

13. Scantily-dressed – wearing insufficient clothes Hearings – opportunity to state one’s case

14. WHO attacks Tobacco Firms “We want to highlight the dubious, deceptive practices of the industry” - Derek Yach, project manager of the WHO’s Tobacco Free Initiative

15. Marketing “The WHO has attacked tobacco companies over their marketing practices, saying they are particularly targeting young people in Asia. “

16. Effects of Smoking “Smoking kills one in 10 adults, or 11,000 people every day. By 2030, it will be the world's leading killer, responsible for the deaths of six of 10 adults worldwide, 70% of those in developing countries. “

17. Raised Actions "The evidence of the impact of tobacco demands we take a more strident approach," Mr Yach said.

18. Unethical Marketing Mr Yach said there was a wide variety of evidence of unethical promoting, citing a Benson and Hedges disco in Sri Lanka, where scantily-dressed women hand out cigarettes.

19. Asia and Tobacco Mr Yach said a number of Asian countries were beginning to act on the problem, and Thailand was the venue for this year's World No Tobacco Day events because of its model anti-tobacco laws. Thailand has banned tobacco advertising and curtailed smoking in public places.

20. Plans The WHO is planning to hold public hearings in Geneva in October ahead of talks to draw up a global treaty on tobacco control. The treaty will look at global marketing by tobacco companies.

21. Author’s Point of View Diction Sources and data all directed in one way

22. Response to Article Japan has one of the highest smoking rates in the world at 60% --> yet longest life expectancies in world

23. The Real Deal Alcohol Focus on illegal drugs Speakeasies as a result of tobacco ban – -->strategy will ultimately fail

24. The Hard Facts No free rehabilitation clinics for tobacco addiction Free rehabilitation clinics for illegal drug addiction People know health risks Smoking can offset Parkinson’s Disease ‪ The Encyclopedia of Parkinson's Disease ‬ By Anthony D. Mosley, Deborah S. Romaine, Ali Samii (p 203) Brave New World, The Giver, 1984

25. People know that smoking over time causes lung cancer and emphysema Those who are addicted should receive the proper government support for rehabilitation Education about dangers

26. Reasonable Solution Focus on educating the public about substance abuse Direct funds to nicotine rehabilitation

27. What do you think about the role of government in regulating the tobacco industry?

28. Thank you for smoking!