1. T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 1 Gallup Q 12 ® Engagement Index at FSA DAM Engaged Not Engaged Actively Disengaged Copyright © 2003 The Gallup Organization, Princeton, NJ. All rights reserved. 1.52:1 1.88:1 Ratio of Engaged to Actively Disengaged: 0.58:1

2. T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 2 Q 12 ® Scores Across Time Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

3. T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 3 FSA DAM’s Overall Q 12 ® Results: Item Means Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.  3.31 3.30 3.47 3.39 3.11 3.04 3.61 2.58 3.36 3.66 4.01 trend 2002

4. T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 4 FSA DAM’s Overall Distribution of Responses Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.

5. T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 5 GrandMean:3.654.523.993.392.75 (n=1,016)(n=207)(n=227)(n=206)(n=227) Q 12 ® Scores for Employees Whose Teams Used 2002 Survey Results Positively Copyright © 1992-1999 The Gallup Organization, Princeton, NJ. All rights reserved.