1. First Break All the Rules
What the World’s Greatest Managers Do Differently
By Marcus Buckingham & Curt Coffman

2. Take Q12 Survey

3. Tonight’s Objective
Understand how to capitalize on YOUR own managerial style.

4. Gallup Research Surveyed employees for over twenty years
Surveyed over one million employees
Surveyed employees from all sectors
Surveyed organizations large and small
Surveyed excellent and average managers
Surveyed execs, mid managers, and supervisors
Analyzed performance measures

5. Measured Core Elements Needed For
Attracting Employees
Recruiting Employees
Retaining Employees

6. What Talented Employees Need ……
They need great managers

7. Most Important Finding
The immediate supervisor is the most important factor in recruiting and retaining talented employees

8. The Measuring Stick Of Great Management
Researchers found patterns in the data.
When the dust settled, 12 questions emerged to capture and measure the core elements needed to attract, focus, and keep the most talented employees.

9. ACT 1

10. Base Camp - What do I get? 1. Do I know what is expected of me?
2. Do I have the materials and equipment I need to do my work right?

11. Camp 1 – What do I give?
Do I have the opportunity to do what I do best everyday?
In the last seven days, have I received recognition or praise for good work?
Does my supervisor, or someone at work, seem to care about me as a person?
Is there someone at work who encourages my development?

12. Camp 2 – Do I belong here? At work, do my opinions seem to count?
Does the mission of my company make me feel my job is important?
Are my co-workers committed to doing quality work?
Do I have a best friend at work?

13. Camp 3 – How can we all grow?
In the last six months, has someone talked with me about my progress?
12. In the last year, have I had the opportunity at work to learn and grow?

14. Mountain Sickness
Regardless of how positively you answer the questions at Camp 2 or Camp 3, the longer your lower-level needs remain unmet, the more likely it is that you will burn out, become unproductive, and leave.
You can’t helicopter in to Camp 3. To reach the summit you have to pay your dues.

15. The Summit Clear focus Reoccurring sense of achievement
Best of you called upon
Best of you responds every day

16. ACT II Scenario You are a leadership team at a school.
Your staff has completed the 12 questions.
Interpret the results and determine what you will do to move your staff up the mountain.
Be ready to share and explain.

17. Don’t try to fix weakness
Capitalize on Talents
Don’t try to fix weakness
Build strength

18. Finally
Drum roll please

19. Conclusion People don’t change that much.
Don’t waste time trying to put in what was left out.
Try to draw out what was left in.
That is hard enough!