1. MAKIN’ PLAYS

2. EMPOWERING YOUR PROFESSIONAL LIFE 1.Impacting the org mission 2.Empowering yourself to serve constituents 3.Leveraging your pro experience

3. PRO SUCCESS TOOLS See the following pages in the online Innovative Pro Success manual: 5, 9, 18, 20, 22, 22, 31, 32, 60, 63

4. “Making a play” means taking value-adding professional action on-the-spot with no time for planning & preparation.

5. But unlike stage dramas, there is no script you can memorize for your part in each org drama. Making winning plays is based on: Judgment calls, not formulas Extensive pro experience A knack for reading human behavior Right relationships with co- workers Making successful things happen thru & to others

6. WHERE PLAYS COME FROM 1.Pro experience “bank account” 2.Non-konformity kapabilities 3.Repertoire of positive, relationship-building interpersonal skills

7. 4.Outside-the-box operating potential 5.Androgyny blend 6.Pro respect profile 7.Influence affluence

8. You have to rely on your subconscious well of professional experience.

9. You don’t make a pro play unless you serve someone (a CON) besides yourself. The more CONs you serve, the more opportunities for pro plays.

10. Selfies (calling attention to yourself) don’t count as making a play!

11. Making plays is outside the box: Not routine/repetitive work. Not job description stuff. Not familiar, well-worn protocols. Breaking konformity rules Fresh rather than stale.

12. Play-making = Fresh, mission- focused, progressive, experienced, service-minded, spontaneous, value-adding DUAL SURFING

13. Making plays = thinking/acting like a professional (impacting the org mission) rather than a technician (job description programming).

14. Making plays means you put progress ahead of rules & have a sense of “owning” your pro turf.

15. EXAM

16. GE (Good Employee) was the most efficient food prep/cooking guy in the restaurant–extremely fast in getting the orders out to the servers. GP (Good Professional) figured out how to give the kitchen a new lease on time, so they didn’t have to rush for the whole shift: serve hot cinnamon buns gratis to each table to start them eating right away, thus slowing down their impatience with the main order.

17. GE designs complex spreadsheets & posts data at lightning speed. GP recognizes a new target market in the data & is asked to develop a project team to strategize how to penetrate the new customer group.

18. GE in HR wrote a concise employee memo proposing to charge employees a hundred bucks a month to park in the company’s new limited-space enclosed parking garage. GP predicted negative employee from this high price & instead suggested that the company pay employees $100 annually for continuing to use the smaller, less convenient, farther walk, outdoor lot, thus neutralizing complaints/jealousy from lower-paid employees who might feel like “second-hand citizens” if they couldn't afford the garage.