1. Information

2. Information flow interaction source motivated by receiver mutual relevance

3. Information management Put the verbs in the order as they happen processing organizing controlling distribution collection management evaluating of information

4. Information management 1. collection 2. management 1. organizing 2. controlling 3. processing 4. evaluating 3. distribution of information

5. The short history of information management upto 1970s paper-based files other media (recordings, etc.) 1970s-1990s computerized data management electronic data storage 1990s-2008 information disseminated across computer networks 2008 - present cloud computing private clouds (a company’s own) secure clouds run by third parties other clouds: security problems Research topic: cloud computing and business

6. Listening Ian West, IBM's IT information management expert: 'The Increasing Importance of Managing Your Information' http://www.guruonline.tv/ibm/importance-of- information-management/2686/information- management http://www.guruonline.tv/ibm/importance-of- information-management/2686/information- management

7. Reading p. 35 Answer the questions on p. 34 and here: What does it mean to digitise a business? What kind of future business opportunity is predicted due to the increased amount of information available? Research task: new ways of collecting and using information by companies to boost profits. (e.g., in sales: monitoring movement of shoppers)

8. p. 36/ Vocabulary 1. a) connect b) everything involved in 2. a) status b) programs c) network 3. a) dashboard b) measurements c) perform against d) goals 4. a) estimates b) digitisation c) save 5. a) speed up b) flow 6. a) hardware b) gather c) information

9. Listening Direct v indirect communication Listen and take notes https://www.youtube.com/watch?v=kCIAb6hv PgY https://www.youtube.com/watch?v=kCIAb6hv PgY

10. Direct v indirect cultures use direct question forms decisive tone interested in getting an answer to a closed question on a specific problem criticism of people’s actions are done face-to-face engage in conflict when necessary find indirect communicators vague, untrustworthy use more polite question forms, downtoning (e.g., Do you mind if I ask…?) gentler tone of voice open questions so the other person can add as much information as they want criticism is done through messengers, stories, examples non-verbal communication, suggestion, hints, tone of voice is equally important with what is said in conveying a message confrontation, loss of face is to be avoided find direct communicators rude, insensitive

11. Communicating across cultures Case study: Mr. Smith: It looks like we’re going to have to keep the office open on Saturday. Mr. Liu: I see. Mr. Smith: Can you come in on Saturday? Mr. Liu: Yes. I think so. (with a hesitant tone) Mr. Smith: That’ll be a big help. Mr. Liu: Yes. Saturday’s a special day, did you know? Mr. Smith: Is it? Mr. Liu: It’s my daughter’s birthday. Mr. Smith: Oh that’s great! I hope you all enjoy it. Mr. Liu: Thank you. I appreciate your understanding. What do you think happened on Saturday? Why do you think the misunderstanding happened? What could be changed?

12. Tips on being more indirect Match the tips with the examples The problem: Your secretary is regulary late to work. Blur the sender Blur the receiver Blur the message Say: “Do you still live out of town?” Instead of “Why are you always late?” Tell your secretary’s friend at work that you wouldn’t mind if she was more punctual. Call a meeting and talk about the importance of arriving to work on time

13. Which sentences are direct / indirect? You must do this by Monday. We need this by Monday. There seems to be a lot of mistakes in the report. Your report contained a lot of mistakes. You forgot the sales figures. I can’t find the sales figures.

14. Put the phrases in the order from “most direct” to “most indirect” 1. Would you be so kind as to open the window? 2. It’s hot in here. 3. Please open the window. 4. Open the window. 5. Could you possibly open the window? 6. I was wondering if you could open the window. 7. Would you like to open the window? 8. Don’t you think it is a little hot in here?

15. Put the phrases in the order from “most direct” to “most indirect” 1. Open the window. 2. Please open the window. 3. I was wondering if you could open the window. 4. Could you possibly open the window? 5. Would you like to open the window? 6. Would you be so kind as to open the window? 7. It’s hot in here. 8. Don’t you think it is a little hot in here?