1. Navy Pride and Professionalism
Lesson 1.3
Communication and Conflict Management
Navy Pride and Professionalism –
Communication and Conflict Management
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2. Lesson Overview
In this lesson, you will learn the components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy.
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Navy Pride and Professionalism –
Communication and Conflict Management
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3. Navy Pride and Professionalism –
Communication and Conflict Management 3

4. Non-Verbal Communication
Factors other than words help determine what a sender means and a receiver should understand
What are some examples?
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Communication and Conflict Management
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5. Non-Verbal Cues Personal Space – Our “bubble” Gestures Eye Contact
Intimate Zone
Personal Zone
Social Zone
Gestures
Eye Contact
Tone of Voice
Facial Expression
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Communication and Conflict Management
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6. What do these facial expressions say?
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Communication and Conflict Management
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7. Terms Used in Conflict Management
Anger
Aggression
Assertive
Suppressing
Expressing
Calming
Stress
Antagonistic
Disagreement
Opposition
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Communication and Conflict Management
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8. A Good Definition of Conflict
Disagreements
Interactions
Disagreement or opposition
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Communication and Conflict Management
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9. Destructive Conflict Diverts energy Destroys morale
Hardens opposing positions in the group
Produces irresponsible and regrettable behavior
In extreme cases, can threaten survival of the group
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Communication and Conflict Management
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10. Can conflict be constructive?
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Communication and Conflict Management
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11. Ways Conflict Can Be Constructive
Open up issues of importance
Result in the solution of problems
Increase the involvement of other individuals
Cause a sincere desire to communicate
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Communication and Conflict Management
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12. Ways Conflict Can Be Constructive Cont.
Serve as a release to pent-up emotion, anxiety and stress
Help build cohesiveness among people
Help individuals grow personally
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Communication and Conflict Management
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13. Conflict Resolution in the Navy
Informal Resolution System (IRS)
Formal Grievance Procedure
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Communication and Conflict Management
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14. Informal Resolution System (IRS)
IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level
The IRS is not a pre-requisite for filing a formal grievance
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Communication and Conflict Management
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15. Resolution Options under IRS
Two-party approach
Three-party approach
Commanding Officer’s Request Mast
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Communication and Conflict Management
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16. Formal Grievances
If a conflict cannot be settled informally, there are channels for filing a formal grievance
If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)
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Communication and Conflict Management
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17. Navy Core Values and Communication
Honor
Courage
Commitment
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Communication and Conflict Management
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18. Summary Communication Process Non-Verbal Communication
Destructive and Constructive Conflict
Informal Resolution System (IRS) and Formal Grievance Procedures
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Communication and Conflict Management
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