1. Governors Center LBJ School of Public Affairs The University of Texas at Austin Joyce Sparks TexShare Interlibrary Loan Workshop October 9, 2009 Austin, Texas

2. More change Coming faster More variables More interdependence More unanticipated consequences Less time to react to events Increased ambiguity & uncertainty ACCELERATION PastToday TIME Volume Momentum Complexity

3. What Change are you experiencing? Personally & Organizationally

4. What frustrates you most?

5. Change?

6. When Experience Doesnt Match Expectations

7. After? Before?

8. Macro Micro Organizational I Must Change We Must Change Everyone Must Change

9. TIME EMOTIONAL RESPONSE Passive Active AngerAnger BargainingBargaining DenialDenial DepressionDepression TestingTesting AcceptanceAcceptance ImmobilizationImmobilization

10. Pessimism Checking Out Time Informed Pessimism Hopeful Realism Informed Optimism Uninformed Optimism Completion

11. Transition Describe Future State Analyze Current Reality

12. People change for their reasons …not yours.

13. Changes radically different than culture are difficult to achieve Changes consistent with culture are more likely to be successful

14. Primate Communities Experiment

15. Primate Communities Experiment

16. Primate Communities Experiment

17. Primate Communities Experiment

18. Primate Communities Experiment

19. Resistance to Change

20. Recognize fear is natural Remember past successes Visualize the positive end Fake it!

21. Know when to let go Focus on what you can control Keep your goals in sight Check out your support network

22. Can you absorb?

23. Lower Demand Raise Capacity

24. Stupid Change Good Ideas Business Imperatives

25. How do we get beyond just coping?

26. Positive Focused Flexible Organized Proactive

27. Listen to your self-talk. Review your personal mission. Keep an open mind to new possibilities. Take care of yourself. Check your support network.

28. What does your self-talk sound like?

29. What we dont want to lose Vision for where we are going What could go wrong? Crisis or danger we are facing 1 2 From Polarity Management by Barry Johnson 3 4

30. Try to influence the situation

31. Try to influence the situation Try to see things differently

32. Try to influence the situation Try to see things differently Go somewhere else!

34. It will only get faster. Stop waiting for things to slow down. Stop expecting to be happy with change. Pay attention to how you learn, not what you know.

35. The Dog Poop Initiative By Kirk Weisler A true story of pointers and scoopers!

36. What one thing will… do to promote your own and your organizations effectiveness at managing change? Page #10 of Handout