1. 11 Performance Improvement Plan (PIP) Statement of Problem Specific and measurable (gaps, needs and wants) Aims and Objectives SMART Objectives Project Team As many as necessary, as few as possible?

2. 22 Performance Improvement Plan (PIP) Internal Information Baseline information and measures External information Research, benchmarking (process and performance) Stakeholder Consultation Who needs to be involved/on board

3. 33 Performance Improvement Plan (PIP) Action Plan Gantt Chart (who, what, where and when?) Resources Required People, time, money, permission Sign Off/Approval Line manager