1. INTRODUCTION TO MARKETING MANAGEMENT Mail: deepak.gupta@nmims.edu Prof. Deepak R. Gupta

2. FUNCTIONAL AREAS OF MANAGEMENT FUNCTIONAL AREAS OF MGMT FINANCEHRITMARKETINGPRODUCTIONLOGISTICS Prof. Deepak R. Gupta

3. INTRODUCTION TO MARKETING Marketing is the key function of management. Marketing is the business function which deals with customers. Marketing is responsible for generating revenue & contributing directly towards growth of the organization. Marketing covers advertising, promotions, public relations, and sales. Finance, operation, accounting & other function will not really matter if there is not sufficient demand for products & services. Prof. Deepak R. Gupta

4. WHAT IS MARKETING? Prof. Deepak R. Gupta

5. A Philosophy An Attitude A Perspective A Management Orientation A Set of Activities: Products Pricing Promotion Distribution / Place INTRODUCTION TO MARKETING Prof. Deepak R. Gupta

6. LAYS UNDERSTANDING CUSTOMERS NEED Prof. Deepak R. Gupta

7. NEEDS It is a fundamental concept underlying all marketing activities. What are customer needs & wants? A need is a basic requirement that an individual wishes to satisfy. A need is something that is necessary for organisms to live a healthy life. - Wikipedia People have basic needs for food, water, shelter, affection, self – development. Prof. Deepak R. Gupta

8. WANTS Customer wants are narrow. A want is a desire for a specific product or service to satisfy underlying need. Customers need to eat when they are hungry. What they want to eat & in what kind of environment will vary enormously. Consumer wants are shaped up by social & cultural forces, the media & marketing activities of business. This leads to another important concept – customer demand. Prof. Deepak R. Gupta

9. NEEDS AND WANTS If you want to feel fresh in the evening time we would prefer different beverages for the same need… Prof. Deepak R. Gupta

10. NEED – TO FEEL FRESH Prof. Deepak R. Gupta

11. DEMAND Customer demand is a want for specific product supported by: – Desire – Ability to Purchase – Willingness to pay for it. Business therefore have not only to make products that consumer wants, but they also have to make them affordable to a sufficient number to create profitable demand. Business also tries to communicate the relevant feature of their products through advertising at other marketing promotions. Prof. Deepak R. Gupta

12. WHAT IS DEMAND? “Demand means effective desire or need for a commodity which is backed up by the ability (purchasing power) to pay for it and willingness to buy”. Demand for commodity implies: – Desire – Willingness – Purchasing power Prof. Deepak R. Gupta

13. EXAMPLE Need : Transportation – the MBA student has to reach college in time. Buses are not dependable. Want : The students wants a motorcycle, which looks grand, has many latest features & is dependable. Demand : Purchasing power is provided by the student’s parents, who has the willingness to buy the bike, which their ward wants. Prof. Deepak R. Gupta

14. CORE CONCEPTS Prof. Deepak R. Gupta

15. Marketing is a societal process by which individuals and groups obtain what they need and want through creating, offering and freely exchanging products and services of value with others Social Definition Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organizational goals. AMA Definition MARKETING DEFINITION Prof. Deepak R. Gupta

16. Marketing Management is the Art and Science of choosing target markets and getting, keeping and growing customers through creating, delivering and communicating superior customer value. KOTLER MARKETING DEFINITION Prof. Deepak R. Gupta

17. Simply put Marketing is the delivery of customer satisfaction at a profit. Goals Attract new customers by promising superior value and keep and grow current customers by delivering satisfaction. Prof. Deepak R. Gupta

18. Power of 10 TYPES OF OFFERINGS Prof. Deepak R. Gupta

19. Products - Nirma Services – Dr. Batra Experiences - Disneyland Events – iifa, ipl Properties – Rustomjee, Hiranandani Organisations – Bajaj, Airtel Information – News Paper, Encyclopedia Ideas – Art of Living, Yoga Persons - Celebrity Places – Kerala “God’s Own Country” TYPES OF OFFERINGS Prof. Deepak R. Gupta

20. PRODUCTS AND SERVICES Goods Goods - things you can touch - “tangible” Services Services - things you can’t touch - but you can see their effect “intangible”  PRODUCTS  touch  see  taste  Smell Product Example Soap Car Mobile Books  SERVICES  can’t see  can’t touch  can’t smell  can’t taste Service Example Haircuts Tuition Courier Services Office Cleaning Services Delivering Fresh Flowers Prof. Deepak R. Gupta

21. Marketing MCQ You have learned from experience as well as from this course that the most basic concept underlying marketing is that of _____. 1.selling and advertising 2.customer satisfaction 3.retaining customers 4.human needs Prof. Deepak R. Gupta

22. Marketing MCQ As a new assistant marketing manager trainee, you learn in an orientation meeting that _____ are the form human needs take as they are shaped by culture and individual personality. 1.wants 2.demands 3.self concepts 4.desires Prof. Deepak R. Gupta

23. Marketing MCQ Greg Williams now has the buying power to purchase the computer system he has wanted for the last six months. Greg’s want now has become a _____. 1.need 2.necessity 3.demand 4.none of the above Prof. Deepak R. Gupta

24. CONCLUSION WHY STUDY MARKETING? Plays an important role in society Vital to business survival, profits and growth Offers career opportunities Affects your life every day Prof. Deepak R. Gupta

25. THANK YOU Prof. Deepak R. Gupta