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Published byJob Jennings Modified over 9 years ago
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MTAC 114 Package Services Sub-Group Service Standards for Market Dominant Products Package Services and Standard Mail Parcels Sub-group Update June 13, 2007 Full Workgroup Meeting
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MTAC 114 Package Services Sub-Group Co-chairs Tom Underkoffler, Medco Health Solutions, Inc. John Gullo, USPS 1 Telecon Held Since May 15 Full Meeting June 1 Next Telecon – June 15, 9-10:30 ET Next Face to Face – July 15, 3:00 PM
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MTAC 114 Package Services Sub-Group Mail Classes Package Services – to be combined with Standard Parcels All sub-classes –Parcel Post, Bound Printed Matter, Media Mail, Library Mail Standard Mail (Parcels Only) Special Services Merchandise Return Service (MRS), Bulk Parcel Return Service (BPRS), Delivery Confirmation (DC)
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MTAC 114 Package Services Sub-Group Industry Data Limited information provided Bookspan, Cornerstone Majority of Industry Participants Drop Ship Mail General Consensus Existing Standards Met Industry Expectations For Drop Shipped Parcels Concern Over Service Levels For Non-Drop Shipped Parcels Standard Mail Parcels Have the Same Concerns Over Delivery Times as Package Services Mailers
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MTAC 114 Package Services Sub-Group USPS Data http://www.usps.com/serviceperformance/wel come.htm http://www.usps.com/serviceperformance/wel come.htm Package Services Retail – 48% Parcel Select – 96% USPS Operations Looking at Numbers How We Start the Clock Do Standards Meet Current Network
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MTAC 114 Package Services Sub-Group Area Breakout Standard Mail Parcels & Package Services Wendy Smith, PCH & Tom Underkoffler, Medco Merchandise Return Services Richard Porras, Newgistics Bulk Parcel Return Service Aaron Horowitz, Cosmetique Delivery Confirmation Jim Callow / Ken Richardson, OCA
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MTAC 114 Package Services Sub-Group Draft Version of package service standards
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MTAC 114 Package Services Sub-Group DRAFT Proposals MRS Service will be re-evaluated following revamping of MRS Delivery Confirmation Scan Rate Service Standard – 99.1% Inquiry Wait Time Service Standard – Web response 2 sec. Scan Data Processing Time – TBD Signature Required – TBD BPRS TBD
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MTAC 114 Package Services Sub-Group Next Steps Analysis of proposed vs current standards Possible ASF service standard Review all final draft proposals at 6/15 meeting Finalize proposals at 7/15 face to face meeting
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