1. Accommodation Team Intake 2014 Briefing Shhhh, Mobile phones off please How many cleaning hours have we used this summer? 25628 (approx) !!! (That’s 1067 solid days) 1

2. Accommodation & Hospitality Services Agenda Staff Handbook – Clare Cobb Looking back over Summer – Kelvin 6-17 What’s New – Anna 18-22 Student Intake 2014 – Anna 23-28 Health and safety – Julie 29-34 Environment – Mike 35-39 Looking Forward – Kelvin 40+ Questions 2

3. 3 STAFF HANDBOOK

4. Accommodation & Hospitality Services 4 Key Points: Uniform & Workwear Appropriate Language Mobile Phones

5. Accommodation & Hospitality Services 5 Key Points: Start and End Times Break Times Annual leave

6. Accommodation & Hospitality Services 6 Questions ? ahs-staff@list.bath.ac.uk

7. 7 WHAT A SUMMER!

8. Accommodation & Hospitality Services Who stayed this year? 8

9. Accommodation & Hospitality Services Comfortable bed, cleanliness, new design of the block lends itself perfectly to student accommodation during term, basic b & b inbetween. Feed back from our guests With the understanding that I was staying in utilitarian student residences with shared bathrooms, this stay completely lived up to my expectations. The place was clean & well- organized. Everyone on the staff we talked to & interacted with was friendly, helpful & generally just most excellent. The room was clean, good location, nice furniture and welcoming. Very helpful staff. Location good. Comfortable rooms. Room was small but very clean and quite comfortable. Nice location a bit outside the city. Fantastic value! Would stay there again. Booking,com 9 All staff encountered, friendly and helpful. Good atmosphere and facilities with friendly helpful staff on duty Staff were welcoming and friendly. Room was clean and pleasant.

10. Accommodation & Hospitality Services Feedback From You 10

11. What day of the week is it? 1.Monday 2.Tuesday 3.Wednesday 4.Thursday 5.Friday 11

12. I had all the information needed to do my job well this summer 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 12

13. I felt summer was well planned 1.Yes 2.No 13

14. I have felt like part of the team? 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 14

15. The daily work I received was fair for the hours I worked 1.Always 2.Most of the time 3.Sometimes 4.Rarely 5.Never 15

16. Did you enjoy the summer party? 1.Yes 2.No 3.Did not attend 16

17. Accommodation & Hospitality Services 17 Any comments / Questions about the Summer?

18. 18 WHAT’S NEW?

19. Accommodation & Hospitality Services 19 Changes to the team, Who are the new faces? Promotions: Sean, Anna, Kamil Leaving us: Sue, Susan, Emilia Eastwood The Quads M/S/W Westwood

20. Accommodation & Hospitality Services 20

21. Accommodation & Hospitality Services 21 Vacancy

22. Accommodation & Hospitality Services 22 Lukasz Mordzak Vacancy

23. Accommodation & Hospitality Services 23 Stuart Baldwin

24. Accommodation & Hospitality Services 24 Quads Students who have been allocated rooms which will not be ready on time have been offered temporary alternative campus accommodation. They will receive financial credit via their library cards in compensation for the inconvenience. 110 people emailed 39 in John Wood 24 in the Woodlands 48 in Woodland Court 29 not ready Lime Tree The Lime Tree, capable of seating up to 350 people and open to the whole University. The flexible space will offer a café, bar, pizza and pasta eatery and fresh food delicatessen.

25. Accommodation & Hospitality Services 25 New Developments 4 East South will create research and teaching space for the Faculty of Engineering & Design, as well as house a new Computing Services Data Centre 10 West will provide space to co-locate the Department of Psychology Centre for the Arts that will provide the University and surrounding region with an exciting new arts venue.

26. Accommodation & Hospitality Services 26 New Developments Bath Police Station in Manvers Street in the city centre. The University is currently considering all options for its use both in the short and the long-term, and will be evaluating how best it can be used to support our wide range of teaching and research-related activities in discussion with the University community. Part of the building will continue to be occupied by its former owners for an agreed period of time whilst arrangements are finalised for the relocation of staff and services elsewhere within the city. Canal Wharf Refurbishment Canal Wharf is located on the bank of the Kennet & Avon Canal, opposite Clevelands Building. There are 21 study bedrooms - single rooms, studio flats and accommodation suitable for couples without children.

27. Accommodation & Hospitality Services 27 Remaining vacancies On Campus General Assistant – 1x 36.5h, 1x 27.5h Domestic Assistant – 2 x 36.5h, 3 x 27.5h AAOC - 2 x 36.5h Off Campus AAOC 1 x 36.5h Domestic Assistant 2 x 16h Deadline for requests for internal transfers 19 th September 2014

28. Accommodation & Hospitality Services 28 News:

29. 29 STUDENT INTAKE 2014

30. Accommodation & Hospitality Services 30 SATURDAY 20 TH SEPTEMBER & SUNDAY 21 ST SEPTEMBER Where are the students going that will be in the Quads when it’s ready?

31. Accommodation & Hospitality Services 31 Catered Accommodation What is catered accommodation? Where students have credit put onto their library card to use in eateries on campus. Where can students use their ‘Eat and Drink’ Card? All Eateries on Campus Can you name the 3 areas that are catered? Polden Court The Quads Brendon Court

32. Accommodation & Hospitality Services 32 Other Services Laundry Services http://www.circuit.co.uk/ Post & Parcels What’s changed? Post Boxes Mail room

33. Accommodation & Hospitality Services 33 Other Services continued… Buy cleans Online shop

34. Accommodation & Hospitality Services Service Levels Marlborough, Solsbury, Woodland, Polden, Quads Westwood, Brendon, Norwood & The Lodge Eastwood & Osborne What is the SLA for waste and recycling removal? How we will achieve all our SLA’s ? How do our students know that we have cleaned their areas? What do you do if you go into a kitchen that has been the victim of some bad behaviour? 34

35. 35 HEALTH & SAFETY

36. Accommodation & Hospitality Services 36 Health and Safety Reps Kelvin Bateson-KeysAOCMSW Julie HillAOCWest Dawn WalshAAOCQuads Katherine RyanAAOCEast Agnieszka KepskaAAOCCity Amanda JohnsonAAOCCity Jim StewartDomestic AssistantCity Bernadette BlakeAOACity Aleksandra StolarczykDomestic AssistantEast Andrzej ChlebowskiPorterEast Wojciech SwiderskiDomestic AssistantWest Gosia GrzebieluchaDomestic AssistantQuads Wendy BrookeDomestic AssistantWest Benedykt BakowskaPorterMSW Will SmithPorterQuads Sharon WilliamsDomestic AssistantMSW

37. Accommodation & Hospitality Services 37 Infection Control What is considered a ‘Dirty Mess’? What happens when a dirty mess is identified? Who is responsible for cleaning it up? Is there a reward for doing this? Where will I find the equipment needed to carry out this task?

38. Accommodation & Hospitality Services 38 New Fire Assembly Points

39. Accommodation & Hospitality Services 39 Snow & Ice What is the Snow and Ice Procedure? What is the Emergency Snow and Ice procedure? 01225 383200

40. Accommodation & Hospitality Services 40 Visual Inspections Daily USER Checks must be conducted before ANY electrical equipment is used.

41. Accommodation & Hospitality Services Child Protection & Safeguarding Guidance Many students who come to Bath, begin the year under the age of 18 years old. Work in accommodation where residents under the age of 18 are staying must always be carried out by 2 members of staff. You will be notified if this will affect you.

42. 42 ENVIRONMENT

43. Accommodation & Hospitality ServicesAccommod 43

44. Accommodation & Hospitality ServicesAccommod 44 Zero Waste totals 2014 2014 Avg weight of bag/Crate (Lbs) No of Bags/Crates Total Weight (Lbs) Total Weight (Kg) Total Weight (Tonne) Metals 22429244200.420 Cutlery 4193691680.168 Plastics 13293771710.171 Crockery 49199314230.423 Wood 247168760.076 Glassware 30113301500.150 WEEE 24521,2485670.567 Books 64290.029 BHF Bags 1451,9298770.877 Clothing Banks 00.000 2014 Total Weight 6,3402,8822.882

45. Accommodation & Hospitality ServicesAccommod Reg fuse Student switch off 45

46. Accommodation & Hospitality Services 46 What’s Changed Wiltshire Waste no longer collect our recycling this is now collected by Sita on a (Mon +Thurs) BANES still collect our general waste

47. Accommodation & Hospitality Services 47 What we’re doing now On average per week Accommodation and Hospitality produces: General Waste: >160 X 1,100l bins Plastics and cans: 12 X 1,100l bins, 11 X 360l bins Paper: 12 X 240l bins Glass: 15 X 360l bins Cardboard: 1/2 bale Food waste: 30 X 240l bins These totals will increase with the introduction of the 3 quad waste compounds

48. Accommodation & Hospitality Services 48 What can we recycle? YesNo Drinks bottlesBlack plastic Milk bottlesBlack bags Yoghurt potsClingfilm Food traysPolystyrene Vending cupsHard plastics Plastic tubs Carrier bags

49. Accommodation & Hospitality Services 49 What can we recycle? YESNO Aluminium cansHard metal items Steel cansCutlery Food tins Foil Aerosols

50. Accommodation & Hospitality Services 50 What can we recycle? YESNO Glass bottlesBroken glass Glass jarsPanes of glass (any colour)Ceramics Pyrex

51. Accommodation & Hospitality Services 51 What can we recycle? YESNO Office paperBrown paper NewspapersBrown envelopes MagazinesCardboard Junk mailTetrapaks CataloguesPlastic bindings Telephone Directories Drink cups EnvelopesFood wrappings Post it notes

52. Accommodation & Hospitality Services 52 What can we recycle? YESNO Corrugated cardboard Cardboard contaminated with food waste Thin cardboard Cardboard packaging Plastic

53. Accommodation & Hospitality Services 53 What can we recycle? YESNO Cooked foodBlack plastic bags PeelingsCeramics Left oversPlastic packaging Tea bagsCardboard Egg shells

54. Accommodation & Hospitality Services 54 Liz Rhoads pet hates

55. 55 LOOKING FORWARD

56. Accommodation & Hospitality Services 56 Personal Development 247 Hours Used Last year

57. Accommodation & Hospitality Services 57 Woodland court refurbishment – C block

58. Accommodation & Hospitality Services 58 Marlborough & Solsbury Refurbishment

59. Accommodation & Hospitality Services 59

60. Accommodation & Hospitality Services 60

61. Accommodation & Hospitality Services 61

62. Accommodation & Hospitality Services Do you have any question about student intake? 62

63. Accommodation & Hospitality Services FEEDBACK 63

64. How interesting have you found this briefing? 1.Very Interesting 2.Fairly Interesting 3.Not Very Interesting 64

65. How Informative have you found this briefing? 1.Very Informative 2.Fairly Informative 3.Not Very Informative 65

66. Was the information presented clearly? 1.Yes 2.No 3.Most of the time 4.Some of the time 66

67. Did you understand all that was discussed? 1.Yes 2.No 3.Most of the time 4.Some of the time 67

68. Was the information relevant to you? 1.Yes 2.No 3.Most of the time 68