1. © UPU 2010 – All rights reserved Postal Trends: Africa vs.World © UPU 2013 – All rights reserved

2. A big global shift

3. © UPU 2013 – All rights reserved UPU Postal Statistics Letter-post Parcel-post A clear and lasting shift from letters to parcels

4. © UPU 2013 – All rights reserved Volume index Domestic parcels: Africa vs. Rest

5. © UPU 2013 – All rights reserved International postal exchanges

6. © UPU 2013 – All rights reserved International postal exchanges

7. © UPU 2013 – All rights reserved Africa: relative weight and growth

8. © UPU 2013 – All rights reserved Quality of service

9. © UPU 2013 – All rights reserved Days in legs 1 & 2 (collection + transportation) Days in leg 3 (customs + delivery) HIGH VOLUMES LOW VOLUMES LOW VOLUMES LOW VOLUMES Country-to-country flows: volumes and QoS More than 5 days end-to-end Less than 5 days end-to-end

10. © UPU 2013 – All rights reserved Parcels without customs & transp. Eastern Europe & CIS Latin America & Car. Africa (SSA) Asia Pacific (developing)

11. © UPU 2013 – All rights reserved Parcels without transp. Eastern Europe & CIS Latin America & Car. Africa (SSA) Asia Pacific (developing)

12. © UPU 2013 – All rights reserved Parcels end-to-end: Africa vs. Rest Eastern Europe & CIS Latin America & Car. Africa (SSA) Asia Pacific (developing)

13. © UPU 2013 – All rights reserved Diversification

14. © UPU 2013 – All rights reserved Postal revenue composition (2003)

15. © UPU 2013 – All rights reserved Postal revenue composition (2013)