1. #walesCABconf Citizens Advice Cymru Annual Review 2011/12 Are we all in this together? Fran Targett Director Citizens Advice Cymru

2. We provide the advice people need for the problems they face and improve the policies and practices that affect peoples lives. Our advice is free, independent, confidential and impartial. We value diversity, promote equality and challenge discrimination. Are we all in this together? Whoever you are, whatever the problem,

3. Are we all in this together? In Wales 2011/12 In Wales 2011/12 Over 440,000 advice issues dealt with Over 140,000 individual clients advised 257 locations where the service provides free and independent advice Almost 71,000 calls dealt with by Adviceline Cymru on 08444 77 20 20

4. Are we all in this together? In Wales 2011/12 Over 245,000 visits to the Wales section of our self-help website www.adviceguide.org.uk and a total of 930,000 page views www.adviceguide.org.uk 9,700 visits to the Welsh language content on www.adviceguide.org.uk and a total of 96,000 page views www.adviceguide.org.uk

5. Are we all in this together? Evidence-based policy influence Welfare reform –Social fund –Housing costs –Employment and support allowance Consumer work –Spot the scam –Bailiffs practices Access to Justice –Legal Aid reform

6. Are we all in this together? Partnerships Trading Standards Big Energy Week and Energy Best Deal Better Advice Better Health Money Advice Service

7. Are we all in this together? Funding to bureaux in Wales Funding declining – overall by 7% Reductions from local government and face to face debt funding Increases from Big Lottery and a number of smaller funders Welsh Government funding retained New funding from Money Advice Service Legal Services Commission funding

8. Are we all in this together? Response to the future threats Volunteering Citizens Advice Consumer helpline Adviceline Cymru Improvements to www.adviceguide.org.ukwww.adviceguide.org.uk Consumer policy and advocacy Education

9. Trends in advice Year on year increases despite funding reductions Welsh Government Advice Services Review Strong, quality assured and sustainable bureau network Valued by funders and users, partner of choice Are we all in this together?

10. Are we all in this together? Yes … To ensure that every person in Wales able to enforce their legal and human rights, understand their responsibilities, including us continuing to campaign for change where the existing rights are inadequate