1. Susan Ringwood Chief Executive- Beat Helplines Partnership London Nov 14

2. Susan Ringwood Chief Executive- Beat Beat Board Dec 13

3. Talk outline Beat- our history with Help-lines The services and support we provide The key challenges we face The future of helplines Helplines Partnership London Nov 14

4. Helplines Partnership London Nov 14

5. The Beat Team Helplines Partnership London Nov 14

6. Our history Formed in 1989 3 local charities merged First UK wide charity for eating disorders Eating Disorders Association Became Beat in 2007 Helplines Partnership London Nov 14

7. Early Days... Helplines Partnership London Nov 14

8. Our history... Helplines Partnership London Nov 14

9. Our vision is... that eating disorders will be beaten Helplines Partnership London Nov 14

10. Helplines Partnership London Nov 14

11. We believe: Eating disorders are serious mental illnesses They are multi-factorial They are treatable conditions Recovery is possible Helplines Partnership London Nov 14

12. Help-lines, email and text Website, forums and live chat Support groups Literature and publications Work in schools Training and conferences Media work and campaigning What we do Helplines Partnership London Nov 14

13. Understanding Eating Disorders-Challenges & Opportunities Oct 14

14. Helpline data 1989 4,000 calls 5 volunteers 78% of contacts Helplines Partnership London Nov 14

15. Helpline data 2002 16,000 calls 3.4 fte staff 15 volunteers 58% of contacts Helplines Partnership London Nov 14

16. Helpline data 2013-14 7,500 calls 3.4 fte staff 15 volunteers 2.5% of contacts Helplines Partnership London Nov 14

17. Helpline Partnership- Peterborough Nov 13

18. Understanding Eating Disorders-Challenges & Opportunities Oct 14

19. Helplines Partnership London Nov 14

20. Helplines Partnership London Nov 14

21. Helplines Partnership London Nov 14 Reasons for Contact First worries or diagnosis 50% Treatment access35% Crisis25%

22. Helplines Partnership London Nov 14 First worries “ I had a bit of knowledge- I’m a nurse, but I looked at your website and it confirmed my feelings. I made an appointment with our GP straight away”

23. Helplines Partnership London Nov 14 Access to treatment “There was no-one locally our GP knew who worked in the NHS” “ all we have been given is an eating plan, and I don’t think that will make her start eating at all”

24. Helplines Partnership London Nov 14 Crisis “ The A&E department didn’t seem to know how to deal with her suicide attempts and self harm” “It got very scary and I can’t believe I got so frightened of my own daughter, the outbursts were terrifying”

25. The future Telephone help-lines a core service......not a crisis service Better signposting Call again Link to on-line support Call a counsellor Helplines Partnership London Nov 14

26. Eating Disorders Awareness Week 2015 Feb 23 rd -28th Helplines Partnership London Nov 14

27. Thank you! Understanding Eating Disorders-Challenges & Opportunities Oct 14