1. QUA VADIS IT ? Aurelian Sin

2. Future ?

3. Past Trends Needs

4. Future ? Past Trends Needs

5. 15-20 years ago IT department Programmers HW & Systems Admin Operators

6. Programmers HW & Systems Admin Operators Internal IT

7. Programmers HW & Systems Admin Operators Internal IT Clients departments ServiceDesk

8. Business System Analyst ServiceDesk Programmers HW & Systems Admin Internal IT External

9. Business System Analyst ServiceDesk HW & Systems Admin Internal IT External

10. HW & Systems Admin Internal IT External or Centralized HW & Systems Admin Business System Analyst ServiceDesk

11. PastPresent Maturation -> Commodity -> Externalization New demands -> New Profiles Learning's

12. Future ? Past Trends Needs

13. Trends

15. Future ? Past Trends Needs

16. Business Intelligence & Dash Boards Work flows ERP Social Outside & Inside Infrastructure Integrations External Systems Specific Applications Integrations Needs

17. Business Intelligence & Dash Boards Work flows ERP Social Outside & Inside Infrastructure Integrations External Systems Specific Applications Integrations Maturity

18. Business Intelligence & Dash Boards Work flows ERP Social Outside & Inside Infrastructure Integrations External Systems Specific Applications Integrations Competitive Differentiators

19. Customer profiles Traditional clients Potential new clients

20. Data Scientist Social Media Analyst Chief Listening Officer Cloud Architect Mobile Technology Expert Chief Innovation Officer Integration Architect Chief Integration Architect User Experience Responsible

21. IT leader Transformational Leader Function Head

22. Compiling ……….

23. Present ServiceDesk Business System Analyst HW & Systems Admin Trends/Needs Future