1. APAN Support Reporting January 2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1

2. Monthly Summary – Jan Top Ticket DriversNumber of Tickets Passport: Account Admin 71 Configure SharePoint Communities: 65 Configure Zimbra Communities 46 New Community Requests 33 General APAN Information 6 2 Tickets decreased this month by:+ 21% Total tickets this month:14 Jan = 245 Total tickets last month:13 Dec = 201 Ticket decreased over last year:- 40% Total tickets this month last year:13 Jan = 344 APAN Customer Support

3. Total Monthly Number of Tickets by Month 3 APAN Customer Support

4. Number of Tickets per Day for Month of Jan 4 APAN Customer Support

5. Combined Number of Tickets by Day of Week in Jan 5 APAN Customer Support

6. Combined Number of Tickets per Hour for Month of Jan 6 APAN Customer Support Hawaii Standard Time

7. Ticket Origin - Jan 7 Overall 2014 APAN Customer Support

8. Ticket Request Types - Jan 8 APAN Customer Support

9. Tickets Categorized by Month for Jan 9 APAN Customer Support

10. Number of RONNA Tickets for Month - Jan 10 APAN Customer Support

11. Tickets per Events and Exercises for Month - Jan 11 APAN Customer Support Cobra Gold 1414 Governance Innovation for Security and Development10 APAN Internal 9 Combined Endeavor 14 9 Ardent Sentry 20147 SOUTHCOM7 PACOM6 Bold Alligator5 JPAC4 US-Japan Table Top Exercise4 Air Force Community Partnership Initiative3 BQ Coalition Capability Demonstration & Assessment3 Keen Edge3 EUCOM1

12. Top 15 Requesters Overtime – Nov, Dec, Jan 12 APAN Customer Support

13. Level of Support Effort by Team for Month - Jan 13 Number of tickets worked by team. APAN Customer Support