1. CEDR 1 Congestion Charges Birger Höök, Project Director Swedish Road Administration

2. CEDR 2

3. 3 Three parts of the Stockholm trial City of Stockholm Transport of Stockholm Swedish Road Administration

4. CEDR 4 City of StockholmTransport of Stockholm Swedish Road Adminstration Tax AuthorityIBM Ministry of Finance Enforcement Courts Bravida Connecta Elan IT Resource eWork Manpower Nordea Posten Reitan Servicehandel Sverige AB Riz IT SAP Stokab Sweco VBB AB VÄGBELYSNING I SVERIGE AB FORTUM DISTRIBUTION AB NOFA VÄGVERKET PRODUKTION Focus Neon Ministry of Industry … Q-Free

5. CEDR 5 18 control points a charge is made when entering/ exiting the centre of Stockholm

6. CEDR 6 Weekdays 06.30 am – 06.29 pm SEK 10, 15 or 20/passage on weekdays No congestion charges on evenings, nights and weekends Maximum charge SEK 60 per day and vehicle Lidingö – free passage through the city centre to/from Lidingö within 30 minutes

7. CEDR 7 No barriers, no stops, no roadside payments Amount due for payment shown at the control point Automatic identification. License plates are photographed A limited part of the car is shown on photograph – people and objects inside the car cannot be seen Laser Camera Antenna

8. CEDR 8

9. 9

10. 10 Control point Two photos of license plates Type of vehicle Input from transponder Time & place System Architecture Web portal ”My tax decisions” Order transponder Company service Intranet: call-centre, SRA, SKV Pre-processor Off line OCR MCR by call-centre Transponder  license.no Scanning pictures Excludes exempted vehicles Creates daily tax decisions SAP Accounting Payment CRM Reports Swedish Postal Services Scanning Printing Distribution Swedish National Tax Board (SKV) Traffic registry Daily up-dates of vehicle information The Enforcement Service (KFM) Pressbyrån/7-Eleven Payments Order transponder Returning transponder Payment Nordea SRA accounts BGC Autogiro Direct Debit Other banks Payment

11. CEDR 11 Expectations VS reality 24 Hours Operational Cycle

12. CEDR 12 Two direct communication channels with the general public Call Centre phone 0771-29 29 29 open Monday-Friday 07.00 am – 09.00 pm Joint website in “Stockholmsförsöket” www.stockholmsforsoket.se

13. CEDR 13 Information at the central station December 6 -8

14. CEDR 14 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 7 Nov14 Nov5 Dec12 Dec26 Dec9 Jan Per cent of all polled in the City and county of Stockholm Family with car Messages were adapted based on knowledge measurement among the public The diagram shows the proportion of the public that had 7-10 right out of 10 knowledge questions about congestion tax

15. CEDR 15 Media coverage December 2005 - March 2006

16. CEDR 16 Extensive media coverage

17. CEDR 17

18. CEDR 18 Five months of operation Number of passages34 047 400 Tax decisions10 589 500 Reminder 1437 000 Reminder 2101 000 Reminder 3 39 000 Appeals to the tax authority9 841 Appeals to court420 Tax income 292 million SEK Payments (May) Direct debit65% Retail stores22% Banks13%

19. CEDR 19 99,9 % uptime, Jan-May 2006 792 min = Control point with lost charging time during the period

20. CEDR 20 Passages between 6 am – 7 pm 2005

21. CEDR 21 - 22% - 13% -21 % -23% Traffic reduction in May 2006

22. CEDR 22 30% of the passages are excempted * Andel lidingöpassager i februari och mars är uppskattade utifrån andel lidingöpassager i januari

23. CEDR 23 Essingeleden - free of charge - 8 lane motorway - main arterial for the traffic north/south - 170’ vehicles/day

24. CEDR 24 Essingeleden

25. CEDR 25 Essingeleden, 2006 versus 2005

26. CEDR 26 Is the Stockholm trial a good idea? Inner city residentials

27. CEDR 27 Is the Stockholm trial a good idea? Suburbans