1. IP Communications Training 7921

2. Getting to Know Your Handset Directory Services Settings Line View Battery Indicator Signal Strength Soft Keys Send Button Power/End Button Navigation Pad Earpiece Charging/Ringing/ Message Waiting Indicator Microphone Mute Volume Application Button Extension Headset Connector

3. Getting to Know Your Base Speakerphone Microphone Charging LED

4. Placing a Call with Handset Placing calls: 1.Type the number and press the Send Button 2.Press and hold the Speakerphone Button then dial the number and press the Send Button Send Button Speakerphone Button

5. Placing a Call On Base Placing calls: 1.Type the number and press the Send Button

6. Dialing the Number Inside Calls: Dial the 4 digit extension number NOTE: Use *ext to dial VM directly Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

7. Answering an Incoming Call To Answer an incoming call: Answer using Earpiece/Microphone: –Press the Send Button Answer with the Speakerphone: –Press and hold the Speakerphone Button –Press the Send Button To take a call off Speakerphone, press and hold the Speakerphone Button Send Button Speakerphone Button Earpiece Microphone

8. Ending a Call Press the End Button End Button Speakerphone Button

9. Soft Keys Example: Soft Keys To access Soft Keys: Press the right Soft Key button

10. Examples of Soft Keys New Call Soft Key will enable a new call The End Call Soft Key will end a call The Redial Soft Key redials the last dialed number Transfer Soft Key will enable you to transfer a call Confrn Soft Key allows three way calling Hold will place a call on hold Resume will continue a call that was on hold Soft Keys

11. Features Buttons There are four features buttons located on your IP Phone: –Services – Can be set up by customer preference –Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate Directory –Line View – Displays Line Options of Your Phone –Settings – This is where users can change their Ring Type and the contrast on their IP Phones Line View Settings Services Directory

12. Retrieving Voice Mail If the phone light is lit red, then that means you have a new, unheard message To retrieve your new message or access your voicemail: Press and hold the message button (#1 key), and follow the prompts Press the Message Soft Key and follow the prompts Message Indicator Message Button Message Soft Key

13. Using the Information Key –Press ? by pressing the center navigation button –Make your selection you wish to know more about –To end: Press the End Button Center Navigation Button End Button

14. Phone Screen Icons

15. References Quick Reference Guide:Quick Reference Guide http://www.cisco.com/en/US/docs/voice_ip _comm/cucme/ip_phones/7921/4.0/englis h/reference/guide/qrc7921.pdf