1. ICT Functional Skills Prepare an email or add some contacts (This is always Question 4)

2. Open the email software Click on Start – All Progams Microsoft Office – Microsoft Outlook

3. Click on New E-mail

4. Type the e-mail address exactly with no errors e.g. tom1996@tompaychocs.co.uk

5. Put a suitable subject here that tells the recipient what the e-mail is about e.g. Proposed TomPay Chocs July Newsletter

6. Click on Attach File to send an attachment

7. A standard browse-for-file window will appear

8. Then click on insert Browse and select the file

9. Your attachment will appear here Type a polite, formal message: no text speak!

10. Smple message Dear Tom, Please find attached the newsletter for July which I have produced. Please let me know if you have any comments. Regards, Eric

11. Produce a screenshot Fn PrtSc Make sure you do a footer with your name, etc

12. Other types of question You might be asked to add some contacts to your email system

13. Click on Contacts

14. Click on New Contact

15. Add the details you’ve been given in the question e.g. Name… …and e-mail address

16. Other types of question You might be asked to add some contacts to your email system Do a screen shot Make sure the footer contains your name and stuff!

17. Other things they may ask: How can you order your inbox? – Date – By who it’s from (sender) – Who it’s to (recipient) – Subject – These are the most important