1. Private Cloud: Manage Data Center Services Business Priorities Presentation

2. AgendaAgenda Business Drivers / Challenges Business Capabilities Summary and Next Steps Demonstration

3. IT Realities Business Context Management Burden Managing IT is expensive, complex, and labor-intensive Business Agility IT is not aligned with changing business needs Increasing Cost Power and physical space are expensive; inefficient use of resources adds cost Scalability Increasing IT capacity is capital- and time-intensive Inside Pressure on IT Organization IT Budgets Innovation Maintenance/Operations InflexibilityDependency on IT Lack of Scalability Lack of Agility

4. IT Realities Business Context Organizations want to increase operational efficiency by consolidating virtualized zones. Internal use of private cloud appears to be a logical next step in the evolution of IT. Savvy enterprises opt for lower-cost, mature, and outsourced private cloud providers. Most enterprises prefer a hybrid model that uses private and public cloud services. Shared private clouds can reduce costs and increase benefits. The outsourced private cloud business is emerging at a significant pace. Service providers must differentiate platform capability offerings and service levels.

5. Journey to the Cloud Business Context Application Transformation Adopt a responsive, flexible, and interoperable application platform Manage Data Center Services Improve data center reliability and responsiveness and reduce costs Data Center Transformation Transform IT delivery model to align with business needs

6. Business Driver Improve data center reliability and responsiveness and reduce costs

7. Business Meeting growing regulatory compliance demands Identifying performance issues before they cause major business impacts Adding new services, which requires capital expenditure and prolonged deployment time Safeguarding critical data Challenges Challenges Managing redundant identities across multiple systems Meeting IT customers’ expectations for quality and consistency of services Ensuring system availability Enabling flexible management of physical and virtual resources IT Challenges

8. A solution should help… …by providing the ability to …by providing the ability to IMPROVE DATA CENTER RELIABILITY AND RESPONSIVENESS AND REDUCE COSTS Unify physical and virtual environments across customer premises and the cloud to achieve efficiencies in heterogeneous environments by managing resources across physical and virtual platforms to ensure proactive service-level monitoring of availability, performance, and configuration Reduce IT burden, enhance existing services, and offer new services, with access to near-infinite scalability on demand by dynamically allocating pooled internal IT resources and by providing consistency in operating system images deployed in the organization—to enable the ability to scale up or down as required to meet business needs (for example, easy provisioning) and to reduce power consumption and carbon footprint for a more environmentally sustainable, more efficient data center Maintain business continuity after an outage, failure, data loss, or data corruption in the data center Provide secure access to systems, and report on and respond to security-related events in the data center while ensuring broad access to information Simplify identity and access management across multiple systems, applications, and users Satisfy internal and external risks and compliance requirements for the data center environment Provide consistent quality in services by focusing on the relationship with the IT customer to drive down costs and improve customer service through support of compliance standard models like the Information Technology Infrastructure Library (ITIL), and enable controls and enforcement to protect critical systems and to ensure regulatory compliance Solution Support

9. AgendaAgenda Business Drivers / Challenges Business Capabilities Summary and Next Steps Demonstration

10. [ Insert Demo Title ] Demo

11. AgendaAgenda Business Drivers / Challenges Business Capabilities Summary and Next Steps Demonstration

12. Solution’s Business Drivers IMPROVE DATA CENTER RELIABILITY AND RESPONSIVENESS AND REDUCE COSTS

13. Sophistication of the Solution Phase 1 Provides basic support for the most critical elements of the business driver Phase 2 Provides adequate, typical support for critical and priority elements of the business driver Phase 3 Provides thorough, streamlined support for the business driver that enables differentiated levels of performance IMPROVE DATA CENTER RELIABILITY AND RESPONSIVENESS AND REDUCE COSTS

14. Range of Business Capabilities Business Driver: Improve data center reliability and responsiveness and reduce costs Phase 1 Phase 2 Phase 3 Centrally monitor the operations of essential data center services for availability and performance across platforms and physical and virtual environments Make server, networking, and storage more efficient to provide maximum scalability and cost-effectiveness Ensure consistency and ease deployment of well-defined configurations Provide visibility into hardware and software assets and the identity and location of people who use them Back up server data that supports critical services in accordance with standard IT practices and help ensure recovery from damaged or lost data, hardware failure, and disaster Centrally monitor and manage the operation of critical server infrastructure, end-user systems, and services over multiple physical and virtual environments to adhere to service-level agreements (SLAs) Enable easy deployment and maintenance of managed images and configuration files based on well-defined configurations Provide the ability to repurpose a defined and consistent set of services, software, and hardware in response to new workload requirements Support changing workload requirements and deploy application and security updates for third-party and custom line-of-business applications Provide ongoing protection of data in the data center and ensure rapid data recovery to a near-current point in time that is acceptable to IT service owners Provide support to accommodate planned downtime and reduce unplanned downtime without affecting availability Realize high availability of data, increased performance, and greater protection in the data center to improve service delivery Deliver integration, efficiency, and business alignment of data center IT services by enabling informed and cost-effective decision making and proactive preventative maintenance Use tools and automation to help optimize infrastructure to meet demand according to service-level agreements (SLAs) Ensure continual backup and archiving of data to enable recovery of any service to nearly any point in time, and enable rapid restoration of the data center environment Enable geographical diversification by providing high availability, disaster recovery options, and increased service uptime

15. Range of Business Capabilities Business Driver: Improve data center reliability and responsiveness and reduce costs (Continued…) Phase 1 Phase 2 Phase 3 Secure the IT infrastructure from attacks while preserving access to corporate resources across the enterprise, including endpoints, server applications, and the network Help enable secure remote access to information from virtually anywhere, wherever the business requires it Manage credentials to allow only legitimate users access to devices, applications, and data Provide IT administrators with an integrated view of the configuration status of servers and with detailed, location-specific views of potential issues to identify, assess, and mitigate risks Ensure alignment with business governance requirements Provide a nimble IT services delivery engine that supports business needs as they arise and drives down costs Provide remote access to information that is more secure, while enabling IT administrators to centrally manage network access and to control and monitor health policies Easily and automatically provision and de- provision users' rights to access services in accordance with defined policies Help improve security and compliance and centrally monitor and track changes to system configuration, to identify and audit security breaches and compliance failures Enforce security measures and monitor key security events for all servers and networking components in the data center to identify, assess, and mitigate compliance risks Enable faster and more consistent support for new business initiatives while maintaining security, privacy, and compliance Provide consistent IT services delivery across the entire organization Secure and manage users' internal and external access across systems, from virtually any location and any device Enable organizations to share digital identities with trusted partners, customers, and vendors to provide seamless access to applications Implement strong, multi-factor, trusted authentication of users' credentials that is enforced through policies Tighten risk management by ensuring automatic identification of security and compliance threats and by automating mitigation of all deviations from security policy Enable IT to focus on governance by enabling the outsourcing of most IT service management processes to a cloud vendor

16. AgendaAgenda Business Drivers / Challenges Business Capabilities Summary and Next Steps Demonstration

17. Potential Business Benefits Decreasing cost and lead time to deploy and scale systems Mitigating disaster recovery risks Consistently managing regulatory compliance demands

18. Next Steps Discuss your priorities with IT Map to systems requirements Understand what can be leveraged Develop a high-level road map for deploying integrated capabilities Translate back into business capabilities enabled/supported Review the proposed business capability road map

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