1. Learning to be Safer through patient safety and human factors Margit Veveris Assistant Project Manager 12 August 2015

2. www.hee.nhs.uk Drivers for change HEE is all about people… Our commitments  Ensure Human Factors is included in curricula and training frameworks – Human Factors in Healthcare Concordat  Support a culture of safety and ensure there is an increased focus on delivering safe, dignified and compassionate care - Mandate  Educate staff on how to raise and respond to concerns - Mandate  Ensure that the principles of safeguarding are integral to curricula - Mandate  Ensure the Commission makes recommendations about the education and training interventions needed to improve patient safety – Mandate  There needs to be more training, both for staff in how to raise concerns and for managers in how to receive and handle concerns – Freedom to speak up report

3. www.hee.nhs.uk Our Integrated Approach Healthcare staff Experts Academics Regulators Patient/lay representatives Learners National partner organisations  Review Education and Training  Identify and evaluate good practice  Raise awareness and share good practice  Build capability across the system Output = Commission’s Report  Review Education and Training  Identify and evaluate good practice  Raise awareness and share good practice  Build capability across the system Output = Commission’s Report Learning to be Safer Programme HEE Advisory Forums Human Factors Commission on Education and Training for Patient Safety Safeguarding Safe Staffing Better Training Better Care

4. www.hee.nhs.uk Raising and responding to concerns – how best to support all staff through training, to raise and respond to concerns about patient safety? Mandatory training - how can mandatory training be used effectively to improve patient safety? Human factors - how can we train staff to understand and apply human factors? Service improvement science - how do we train staff to use service improvement science for patient centred outcomes to improve patient safety? Commission on Education and Training for Patient Safety

5. www.hee.nhs.uk Raising and responding to concerns Development of two educational films https://hee.nhs.uk/work-programmes/human-factors- and-patient-safety/the-commission-on-education-and- training-for-patient-safety/raising-concerns-speaking- up-about-patient-safety/ Two e-learning packages in response to the ‘Freedom to speak up review’ – currently out to tender Develop guidance for a Guardian role 2-day Guardian Conference in April 2016 Train the trainer modules for middle managers

6. www.hee.nhs.uk Aim: to provide input into the Patient Safety Film – Responding to Concerns Based on the circulated HEE Brief and proposed scenarios: 1.Where do you think this film could be shown? 2.What are the key messages that the scenarios should reflect? 3.What are the practical ways these messages can be included in the scenarios? 4.What are your views on the current proposed scenarios? Workshop

7. www.hee.nhs.uk Thank you hee.patientsafety@nhs.net heelearningtobesafer.org hee.patientsafety@nhs.net