1. NATS Human Factors Training Courses AOA Ops & Safety Conference 00.00.00 1

2. Human Factors – Why Bother? How would you answer these questions about your operation: › Does your leadership team have the confidence to make the right decisions at the right time? Are they resilient when plans go wrong? › Are your staff having incidents through missing vital pieces of information? › Do your staff understand the risks of fatigue and know how to manage them? › Do groups in your organisation always work as cohesive teams? › Do you really understand the causes of incidents at your airfield? Can you tackle them properly? Human Factors isn’t just a ‘bolt on’, it underpins much of what you do day to day 00.00.00 2

3. NATS Human Factors – External Courses NATS currently offer 6 HF-led training courses designed for the aviation community: › Introduction to Human Factors › Incident investigation › Visual scanning in the operational environment › Building resilience and confidence to achieve success › Fatigue risk management › Team resource management We have already run courses for Safety & Airspace Regulation Group (CAA) and a number of UK regional airports Feedback has been excellent 00.00.00 3

4. Interested? Our courses are generally run at the sponsor’s location – meaning less disruption to your operation We build our courses around our HF expertise – we are also practitioners and can thus draw upon our practical knowledge of aviation Our course are modular – they can be tailored to fit with both time available and varying levels of expertise NATS HF led training courses help you to capitalise on and extend the strengths of the people at the heart of your team Getting Human Factors right increases efficiency, lowers costs and improves safety 00.00.00 4

5. Contact NATS Human Factors 00.00.00 5 Neil May Head of Human Factors, NATS neil.may@nats.co.uk 01489 615270