2. Self Management WELCOME TO

3. 1. SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 1. 1 Setting Goals    

4. 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 1What is Productivity ?

5. ------------- 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 2What makes a Person Productive ?

6. 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 3Let me list all the things I am required to doas part of my job 1. 2. 3. 4. 5. 6. 7. 8. 9.

7. 2. 0 SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 3Let me list all the things I am required to doas part of my job 10. 11. 12. 13. 14. 15. 16. 17. 18.

8. POSITIVE ACTIVE REACTIVE IMPORTANT URGENT 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 4Let me segment these activities

9. 1.Pseudo-Activities 3.Procrastination (Postponing) 5.More Activity Than Productivity 6.Fire-brigade Activity (Fire-Fighting) 7.Over-Tenacity 8.“Welcoming” (Accepting Interruptions) 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 5What steals our time

10. 9.Escapism 10.Over Perfectionism 11.“Jumping” From Task to Task - “Last In-first Out” 12.Dealing With “Urgent” Rather Than “Important Task 13.Having a Finger in Every Pie 14.Lack of Realism 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 5What steals our time

11. 2. 0SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY 2. 6Tools to manage time and work 1.Deciding to do a thing at a time and doing it is Time Management 2.Say ‘NO’ at least sometimes  Say it gracefully 3.Plan your day and review at the end of the day. Set priorities  Prepare a checklist afresh everyday  It feels nice when you tick what you finish  One feels slightly guilty if he has not done it

12. 4.Have a Diary  Maintain a Diary  Maintain it religiously 5.Do what you don’t like first 6.Get yourself organized  Clear Desk  Necessary papers only  One thing at a time, practice focused thinking  Use folders - not loose sheets on table - your eye can’t wander 2. 0SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY 2. 6Tools to manage time and work

13. 7.Don’t Procrastinate  Demand discipline from yourself  Delegate with a system for checking  Before delegating tell people how to do it 8.Plan backwards from the deadlines 9.Impulse Activity  Before you do, ask yourself “is it necessary to do it Right Now” 10.If you want to discuss with somebody in your office, go to his table 11.Get ‘Block’ or ‘Uninterrupted’ Time 12.Focus on Results and Efforts not Meaningless Activities 2. 0SELF MANAGEMENT –TIME MANAGEMENT & PRODUCTIVITY 2. 6Tools to manage time and work

14. 2. 0SELF MANAGEMENT – TIME MANAGEMENT & PRODUCTIVITY 2. 7 The Winner thinks like a “Pro”  High energy levels  Always has an end in mind  Conscious of own time and others time  Continuous learning  Achievement Oriented  Empathy  Planning and Implementing

15. Communication is not what you say, but, what you achieve ! 3. 1What Is Communication ? 3. 0 SELF MANAGEMENT - COMMUNICATION

16. KEY MESSAGE 1. Forming The Message 2. Sending The Message 3. Receiving The Message 4. Interpreting The Message 5. Storing The Message “There is one golden rule to bear in mind always that we should put ourselves in the position of our reader, and to imagine his feelings and gauge his reactions as he receives ours.” Sir Ernest Gowers. 3. 2The Stages In Communication 3. 0 SELF MANAGEMENT - COMMUNICATION

17. Low High 3. 3 The Maturity Model 3. 0 SELF MANAGEMENT - COMMUNICATION

18. P ASSIVE A GGRESSIVE A SSERTIVE      3. 4The Kinds Of Behaviour We Exhibit 3. 0 SELF MANAGEMENT - COMMUNICATION

19. 3. 5What Is Assertive Communication 3. 0 SELF MANAGEMENT - COMMUNICATION

20. 3. 0SELF MANAGEMENT – COMMUNICATION 3. 6Significance of Body Language Verbal - Vocal - Non-Verbal - Meharbian

21. 4. 0SELF MANAGEMENT – CUSTOMER SERVICE 4. 1What is customer service 4. 1What is customer service Nothing is a Commodity, Everything is a Brand ! Why is Service a Brand Differentiator ? Nothing is a Commodity, Everything is a Brand ! Why is Service a Brand Differentiator ? within departments and management that create the levels of internal and external communication and support which lead to excellence in all customer contact and bring about a distinctive competitive advantage and The

22. 4. 0SELF MANAGEMENT – CUSTOMER SERVICE 4. 2The components of customer service ONE FAILURE equals ONE FAILURE equals SERVICE FACTS BEHAVIOUR TEN BONUSES LOST

23. 4. 0SELF MANAGEMENT – CUSTOMER SERVICE 4. 3The Moments of Truth When Moments of Truth go unmanaged the service level regresses to mediocrity Great Response is the first step towards _________ being proactive __________ ! A Moment of Truth is an episode in which the customer comes into contact with any aspect of the company, however remote and thereby has an opportunity to form an impression Jan Carlzon Quality of Response Timeliness of Response The Attitude Behind the Response The Empathy Behind the Response

24. 5. 1What is Leadership? 5. 0 SELF MANAGEMENT – LEADERSHIP

25. 5. 2Why Leadership?  5. 0 SELF MANAGEMENT – LEADERSHIP

26. Manager Leader  success based innovation and adaptation  goals  vision and values  defines vision and purpose statements  lives vision and purpose  top – down strategy  leadership at all levels; everyone strategic  short – term results emphasized  long term results, big picture emphasized  success based on predictability 5. 3 Manager Vs Leader  linear, rational analytical  systems, aligning the whole, intuitive 5. 0 SELF MANAGEMENT – LEADERSHIP

27. ManagerLeader  controls  inspires, creates new ways, coaches, mentors  one best style (plan, organize, delegate, control)  multiple, situational leadership roles and styles  management knows best  all together know best  success as personal success  success as the success of others  best for organization (focused on bottom line)  best for organization in society. 5. 3 Manager Vs Leader 5. 0 SELF MANAGEMENT – LEADERSHIP

28.  Competence  Inspire  Courage  Integrity  Vision  Values  Contextual intelligence  Forward Looking 5. 4 What makes an effective leader? 5. 0 SELF MANAGEMENT – LEADERSHIP

29. 3. Share ideas and facilitate in making decisions… 2. Explain your decisions and provide opportunity for clarification… 4. Turn over responsibility for decisions and implementation… 1. Provide specific instructions and closely supervise performance… TASK BEHAVIOR (GUIDANCE) (LOW) (HIGH) (SUPPORT) RELATIONSHIP BEHAVIOR 5. 5 Effective Leadership – Situational Leadership Situational Leadership (Telling) (Selling) (Participating) (Delegating) 5. 0 SELF MANAGEMENT – LEADERSHIP

30. Thank you for the opportunity! Best Wishes for Implementation & Even Greater Success !!!