1. Spuds, stakeholders and IM strategies: Moving from utilities to oil & gas Michelle Crosby (Hays IT) Content Management Analyst ConocoPhillips Australia-West

2. 2 Gladwell, Malcolm. (2010). “What the Dog Saw: and other adventures”. Mustard now comes in dozens of varieties. Why has ketchup stayed the same? Ragu Prego

3. 3 1 We need to understand the environment that IM exists within. 2 Users don’t always know what we’re talking about either.

4. Drivers (why) Influencers (what) Users (who) 4 Legislation & regulations Return on investment Leadership Other IMIT Behaviour Preferences IM maturity Capital Projects Engineering Data & BI CI Time

5. 5 Support providers Stability of organisational structure Maintenance of information architecture Pursuit of new technology Differences

6. 6 Information access Integration of internal and external IM processes Inclination toward SharePoint Commonalities

7. About potatoes and perception. 7 Sutherland, Rory. (2009). “Life lessons from an ad man”. TEDGlobal. http://www.ted.com/talks/rory_sutherland_life_lessons_from_an_ad_man?language=en

8. 8 Meet people where they are.

9. 9 1 It’s not an individual user decision. 2 Recognise system strengths. 3 Provide direction to preferred systems, particularly for high value information. 4 Construct policies as sets of requirements that apply regardless of system or format. 5 Make it easier for users to get it right.

10. 10 UsabilityCollaborationReachCustomisationIntegrityClassification EDRMS  Network drive  Email  ?  Collaboration site 

11. 11 1 It’s not an individual user decision. 2 Recognise system strengths. 3 Provide direction to preferred systems, particularly for high value information. 4 Construct policies as sets of requirements that apply regardless of system or format. 5 Make it easier for users to get it right.

12. 12 Retention Code Retention Schedule Information value Records management Record Retention period Disposition Legal Hold Tax Audit Record Owner Repository Document control Controlled document Compliance Permissions Confidentiality Super User Data Collaboration Knowledge Process IM ECM Unstructured Workflow

13. 13 1 How well we know what we’ve got, where it is, who’s responsible for it and how it flows. 2 We need to maintain an enterprise view but work at team level to improve overall IM maturity.

14. 14 ECM EPCM Capital Projects Global IM Strategy Team RM Operations Support IM Strategy SharePoint Process mapping

15. 15 1 We risk introducing new tools but not changing ways of working. 2 We need to recognise the environment that the team operates within.

16. 16 What content we have What users need to do Systems we have “Better practice”

17. Questions? 17