1. Presentation of Project : Benchmarking as a tool for improvement of Higher Education Institution performance - BIHTEK- Prof.Dražena Gašpar Kick-off meeting, 29.-30.11.2012., Gent University of Mostar/ Sveučilište u Mostaru

2. Content: 1. Project goals 2. Partner institutions 3. Work packages 4. Main outcomes- deliverables 5. Budget summary 6. Summary of the activities

3. The main objective of this project concerns the introduction of benchmarking methodology in B&H universities as a modern management tool as well as the most effective quality enhancement method. Essential step in the further implementation of the Bologna process in Bosnia and Herzegovina. Fully supports the structural reform of higher education in the entire B&H. 1. Project goals

4. Benchmarking is important both conceptually and practically, It is used for improving processes at universities by examining processes and models and adapting their techniques and approaches. Benchmarking is an ongoing, systematic process for measuring and comparing the work processes of one organization to those of another, by means of an external focus to internal activities, functions, or operations. The establishment of a benchmarking methodology for BH HEI's will help the University to identify both their strengths and weaknesses at an internal level, and to face threats and opportunities at the external level, in order to improve the global quality and efficiency of services. Contribution to the improvement of the global performance of the institution, through the implementation of best practices. 1. Project goals – why this project???

5. Nature of the benchmarking initiatives is to: support an internal process for continuous quality improvement. strengthens an institution’s ability to successfully self-assess their institution; better understand the processes which support strategy formulation and implementation in increasingly competitive environments; measure and compare to the competition, i.e. how well are other higher education institutions in the sector performing, which higher education institutions are doing better and why; discover new ideas, strategical awareness; 1. Project goals – why this project???

6. Nature of the benchmarking initiatives is to: learn from others how to improve; obtain data to support decision-making with new strategic developments; set targets for improvement of processes and approaches in order to increase performance; strengthen institutional identity, strategy formulation and implementation; enhance reputation and better position the Institution; respond to national performance indicators and benchmarks; set new standards for the sector in the context of higher education reforms. 1. Project goals – why this project???

7. The wider objective of this project is to investigate benchmarking and its applicability to improvement of B&H HEI's performance and to cooperation in higher education. All this will take place according to the EU standards for benchmarking and will actively involve all students and staff members of all B&H universities. 1. Project goals

8. 1. The Analysis of Benchmarking Approaches in EU and B&H. 2. Establishing of good benchmarking principles in the development of higher education in B&H HE. 3. To strengthen capacity for change in B&H higher education institutions, on the issues related to the EU benchmarking methodology. 4. To improve one's own performance by learning from others for structural reform and benchmark it with the best European practice. 1. Project goals – specific objectives

9. 2. Partner institutions 1.All (8) BH public universities 2.3 EU universities 1.KaHo Sint-Lieven, Belgium 2.University of Paderbon, Germany 3.University of Vigoa, Spain 3.Central and Eastern european Network of Quality Assurance - CEENQA 4.Agency for Higher Education and Quality Assurance BH (HEA) 5.Higher Education Accreditation Agency of Republika Srpska 6.1 Entity Ministry of Education (RS) 7.3 cantonal Ministries of education 1.West Hercegovina 2.Zenica-Doboj 3.Central Bosnia

10. 3. Work packages

11. Main Project outcomes: 1. The Analysis of Benchmarking Approaches in EU and B&H; 2. Principles of good benchmarking in the development of higher education; 3. Strengthening capacity for implementation of benchmarking methodology in B&H Universities; 4. Capacity building of Universities in B&H; 5. Pilot project for benchmarking in B&H Universities; 6. Dissemination of project results; 7. Sustainability of project results; 8. Quality control and monitoring; 9. Project management. 4. Main outcomes- deliverables

16. 5. Budget summary I Staff costs 350.125,00 € II Travel and costs of stay 338.868,00 € III Equipment 240.000,00 € IV Printing and publishing 24.800,00 € V Other costs 21.200,00 € Eligible direct costs (I-V) 974.993,00 € VI Indirect costs 68.249,51 € TOTAL eligible costs (I-VI) 1.043.242,51 €

17. 5. Budget summary PROJECT FINANCE € TEMPUS GRANT 938.918,25 CO-FINANCING 104.324,26 TOTAL PROJECT FINANCE 1.043.242,51

18. Questions

19. THANK YOU Sveučilište u Mostaru