1. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Chapter 13 HIM Department Management

2. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 2 Human Resources  Human Resources Department  Full-time equivalent  Part-time  Temporary, or per diem

3. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 3 Organization Charts Organization Charts  Facility Organization  Span of Control  Unity of Command  Delegation  Health Information Management  Department Organization

4. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 4 Health Information Management Department Workflow  Workload and Productivity  Retrospective Processing  Concurrent Processing  Electronic Record Processing

5. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 5 Department Planning  Mission  Vision  Goals and Objectives  Budget

6. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 6 Budget

7. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 7 Prioritization of Department Functions  Retrospective Processing  Assembly, Analysis, Coding, Record Completion, Filing  Concurrent Processing  Electronic Processing

8. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 8 Evaluation of Department Operations and Services Evaluation of Department Operations and Services  Monitoring of functions against performance Standards  Employee productivity reports  Address problems as they are identified

9. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 9 Department Policies and Procedures  Policy  A statement of what the facility does on a routine basis  Procedure  The process of how the policy is carried out  Policy and procedure manual  Policy and procedure review

10. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 10 Health Information Personnel  Job Analysis  Job Description  Writing a Job Description  Performance Standards

11. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 11 Employee Productivity  Manual Productivity Reports  Computerized Productivity Reports

12. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 12 Employee Evaluations Employee Evaluations  Performed in a face-to-face meeting between the employee and the supervisor  Poor evaluations  Within the probationary period  Performance Improvement Plans (PIP)

13. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 13 Hiring Health Information Management Personnel  Advertisement  Application  Interviewing  Assessment  Outsourcing

14. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 14 Fair Employment Practices Fair Employment Practices  Age Discrimination in Employment (1967)  Americans with Disabilities Act (ADA) (1990)  Civil Rights Act (1964)  Fair Labor Standards Act (1938)  Family Medical Leave Act (1993)

15. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 15 Department Equipment and Supplies  Supplies  Filing  Copy Machines, Scanners, and Printers  Transcription and Dictation Equipment  Software  Miscellaneous Supplies  Monitoring Use of Department Resources

16. Elsevier items and derived items © 2007 by Saunders, an imprint of Elsevier Inc. Slide 16 Ergonomics