1. Ashley Bridges James Furstenau Laura Kraszewski Kaija Sherman KENT COUNTY COMMUNITY MEDICAL CLINIC

2. “The Community Medical Clinic is determined to serve the health needs of the community of (rural town/county). Through the collaboration of medical professionals the clinic focuses on the health needs of the community and offers preventative care, dental care, general health care, and family care.” MISSION STATEMENT

3. KENT COUNTY COMMUNITY MEDICAL CENTER’S 3-C PHILOSOPHY CONTINUITY OF CARE INVOLVES FOCUSING ON THE QUALITY OF CARE THROUGHOUT THE ENTIRE LIFE SPAN INCLUDING PREVENTATIVE CARE AND A FOCUS ON HEALTHY LIFESTYLE CHOICES. COMMUNICATION INVOLVES IMPROVED PATIENT EXPERIENCE AS WELL AS IMPROVED CLINICAL OUTCOMES THROUGH THE REDUCTION OF PATIENT WAITING TIME, COORDINATION TIME FOR STAFF, AND REDUCING PATIENT LENGTH OF STAY. COLLABORATION INVOLVES ETHICAL AND ACCOUNTABLE HEALTHCARE EMPLOYEES THAT PROMOTE HEALING AND HEALTH.

4.  Primary medical care  Servicing those who have no, minimal, or limited access to primary care.  Encouragement of Health Promotion  Patient Advocacy  Basic Dental Care  Education & Health monitoring  Lab work collection  Private and Compassionate care  Resource Referrals  Medication Management SERVICES OFFERED

5. Goals  Ensure healthcare access for poverty level families in Kent County.  Provide health education to family members in order to promote a healthy lifestyle.  Assess and monitor the health of children and their families.  Create a trusting atmosphere that promotes accountability for healthy lifestyles.  Provide leadership in meeting the healthcare needs of the community. ORGANIZATIONAL GOALS

6. Objectives  Engage in a focused and collaborative health plan for families on their first clinic visit.  Educate our patients on the importance of preventative care.  Monitor patient outcomes regularly and address patient concerns to ensure collaboration.  Offer culturally competent care to poverty level families every visit ORGANIZATIONAL OBJECTIVES

7. ORGANIZATIONAL STRUCTURE

8.  Responsibilities include: collecting blood work, managing specimens, obtaining vital signs or other tasks as delegated by the RN, LPN, PA, or NP. Other duties include medical supply inventory management and some housekeeping duties. Must be team-oriented, good with time management, and organized. It is expected that all employees provide ethical care, carry themselves professionally, collaborate respectfully, and honors patient privacy.  Qualifications Required: Current MA or NCA certificate in state of Michigan, phlebotomy experience preferred NURSING CARE ASSISTANT/MEDICAL ASSISTANT

9.  Responsibilities include: Patient advocacy and basic medical preventative care as ordered by the Physician, Physician Assistant, or Nurse Practitioner including immunizations, reviewing the patient’s medical history, completing new patient admissions, and interdisciplinary collaboration with outpatient services, counseling, dieticians, basic need or other resources. It is expected that all employees provide ethical care, carry themselves professionally, collaborates respectfully, and honors patient privacy.  Qualifications Required: Current license to practice as RN or LPN in State of Michigan REGISTERED NURSE/LICENSED PRACTICAL NURSE

10.  Responsibilities include: Primary and preventative medical care include physical assessment, diagnosis, medication management, outpatient testing, and referral to specialists or emergency care. It is expected that all employees provide ethical care, carry themselves professionally, collaborate respectfully, and honors patient privacy.  Qualifications Required: Current License to Practice as a Physician Assistant, Family Nurse Practitioner, or Adult Nurse Practitioner in the State of Michigan PHYSICIAN ASSISTANT/NURSE PRACTITONER

11.  Responsibilities include: Basic dental cleaning and care, educating patients on home care and affordable dentists for needed dental work outside of hygienist’s scope of practice. It is expected that all employees provide ethical care, carry themselves professionally, collaborates respectfully, and honors patient privacy.  Qualifications required: License to practice as dental hygienist in State of Michigan DENTAL HYGIENIST

12.  Responsibilities include: Physician is expected to physically visit the Kent County Community Clinic at least monthly to support midlevel practitioners. He or she should be available by phone as needed during business hours, with response to page within thirty minutes. The Physician should have a heart for the underserved, be dedicated to practicing ethically, and act as a mentor for midlevel practitioners. It is expected that all employees provide ethical care, carry themselves professionally, collaborate respectfully, and honor patient privacy.  Qualifications Required: M.D. or D.O. current in State of Michigan, experience with family practice or urgent care preferred PHYSICIAN

13.  Responsibilities include: Director will supervise the administrative and patient services components of the Kent County Community Medical Clinic. He or she is responsible for human resources, hiring and dismissal of staff, and annual evaluations. Director should be invested in employees, as well as the clinic’s mission and philosophy statements, and should make every effort to meet the personal and organizational needs of the clinic. It is expected that all employees provide ethical care, carry themselves professionally, collaborate respectfully, and honor patient privacy, the director should lead by example.  Qualifications Required: Degree in business administration, experience with human resources and management MEDICAL DIRECTOR

14.  Responsibilities include: Managing employee payroll, clinic medical expenses, and patient payments as well as developing a budget. It is expected that all employees provide ethical care, carry themselves professionally, collaborates respectfully, and honors patient privacy.  Qualifications Required: Degree in business administration, accounting, or finance, experience preferred FINANCE & ACCOUNTING PERSONNEL

15.  Responsibilities include: Answering phone calls with energy, completing and filing necessary paperwork for appointments, billing for patient visits, scheduling appointments, and organizing employee scheduling, as well as light housekeeping duties It is expected that all employees provide ethical care, carry themselves professionally, collaborates respectfully, and honors patient privacy.  Qualifications Preferred: Medical Terminology course or experience with medical billing OFFICE PROFESSIONAL

16.  Mlive.com is a website that encompasses a wide audience in Michigan. Mlive.com currently offers (3) 30 day postings with cross postings in their Niche Healthcare Network for $600.  The Journal of Public Health Practice and Management is published monthly. The cost for a black and white, half-page ad is $1,030/month for 3 months. MARKETING Mlive.com

17. Contact Us at: 1234 Address Drive, Grand Rapids, MI 49509

18. COST CONSCIOUS STRATEGIES

19. BUDGET