1. KB: 938069

2. CAUSES:  Over charging of the device  Sync cable issues  Power source does not supply enough energy on the device (laptop is not plug in to the power source; sync cable should be connected on the back USB port)

3. Actual battery Ideally, the battery should be charged with at least 500 milliamps (mA) of power.

4. FACTS  Be sure to update your Zune playerupdate your Zune player  Turn off the radio when you're not listening to it. The radio turns off when you turn off your Zune.turn off your Zune  Turn off wireless. Turn off wireless  Set the hold switch to the locked position when you're not using your Zune to prevent unintentional activation  Adjust the backlight to display for the shortest possible time; good options are 30 seconds or less. Also, you can reduce the brightness level  Charge the battery when it is at least half empty. Maximizing the battery

5. perf  Connect zune to pc  Restart the device while connected to the power source  Perform jumpstart on the zune device  Always set expectations about the repair service if the trouble shooting steps did not work TROUBLE SHOOTING

6. END