1. Quality Inspections Mr. Steve Orcutt and Mr. Robert Campbell 2 April 2015

2. Unclassified 2 Agenda  Define and discuss the purpose, structure and procedures of the Quality Assurance (QA) program.  Define and discuss the purpose, model and procedures of the Quality Control (QC) program.  Outline the different types of QA/QC visits.  OSD TVPO Staff Assistance  VA Conducted  DAIG  IMCOM OIP  IMCOM QA  VIP  Contractor QC

3. Unclassified 3 What is Quality Assurance?  It is inherent in “good contracting” to include policies, processes, and procedures that ensure the Government is getting the quality and quantity of supplies/services it is paying for under the terms of the contract. (FAR part 46)  The purpose of surveillance is not to provide oversight of every process employed by the contractor; but to give insight into performance in relation to established standards and those processes where service levels are critical.  In a PBA environment, government surveillance is usually formalized in a quality assurance surveillance plan (QASP). Obtaining better performance measures will ensure improved surveillance. Acceptable quality levels (AQL) are well articulated, measurable, and verifiable in the contracts they support.

4. Unclassified 4 Quality Assurance

5. Unclassified 5 Government Management

6. Unclassified 6 Contract Processes

7. Unclassified 7 Installation Support

8. Unclassified 8 Performance Standards The following documents have relevance to this requirement. The Contractor shall abide by all applicable laws, regulations, publications, manuals, and local policies and procedures as the list below.  OSD Transition Service Policies meeting law and DODI requirements. i.e. VOW/CRS and GPS Individual Soldier Transition Requirements.  Army Transition Service Policies/ and Contract Requirements meetings all higher headquarters requirements, as well as, timeliness requirements.

9. Unclassified 9 Performance Standards Detailed 1.VOW to Hire Heroes Act, 21 November 2011 2. Report of the Department of Defense-Department of Veterans Affairs, Veterans 3. Employment Initiative Task Force, 22 December 2011 4.Series DODIs (DODI 1332.36 Pre-Sep) 5.DTM 12-007, incorp Change 2, effective April 10, 2014 6.HQDA EXORD 054-12 In Support of Army Transition, 29 December 2011 7.Army Directive 2014-18, 23 June 2014 8.SMM with Operational Memos 9.Contract Performance Requirements, and Deliverables Performance Standards Details can be found in the following publications:

10. Unclassified 10 QA Report

11. Unclassified 11 Unclassified Quality Control….. What is it?  Quality Control is not a single measured event, but a process of staffing, management oversight, review, analysis, and improvement.  QC measures contract compliance. Its sole purpose is to confirm the specific process and procedures outlined in the contract or SMM at each location are compliant, and provides assurance that the Government is getting full value for the dollars.

12. Unclassified 12 SFL-TAP Quality Control Approach Unclassified

13. 13 Inspection Circuit  OSD TVPO Staff Assistance  VA Conducted  DAIG  OIP  IMCOM QA  VIP  Contractor QC

14. Unclassified 14 OSD TVPO SAV Purpose: The Staff Assistance Visit (SAV) team will observe and ask a series of questions to gather information needed to assess program implementation and document best practices during the visit. Plan: Conduct on-site assessments of full spectrum of TAP classes and delivery of services to policy. Schedule:

15. Unclassified 15 VA Conducted Quality Assurance Purpose: The VA will conduct their own visits to evaluate performance in Transition GPS through: Meetings with VA Benefits Advisors Feedback from local partners as available Observation of briefings Plan: There were 3 types of site visits: VA Benefits Advisor Evaluation Visits VDPO Program Evaluation Visits, Independent Observation Team Visits (Pinnacle Five) Schedule: Pending new dates

16. Unclassified 16 Department of the Army Inspector General (DAIG) Purpose: Conduct an inspection to assess the scope and efficiency of Army transition processes and programs (separation and retirement) to include Soldier for Life – Transition Assistance Program Plan: Objectives: Assess the effectiveness and efficiency of Army transition processes Assess the effectiveness and efficiency of Army transition programs Compare Army transition programs to those offered by other Services Schedule: Pending new dates

17. Unclassified 17 Purpose: To inspect a minimum essential set of core functional areas that challenge the new US Army Garrison Commanders and validates the ability of the Garrison to provide quality services. IMCOM OPORD 15-008 Plan: Provide inspections of selected programs within 120-180 days following change of command Schedule: Organizational Inspection Program (OIP)

18. Unclassified 18 Quality Assurance (QA) HRC/IMCOM Purpose: IMCOM HQ and HRC provide joint assessment based on Chapter 46 of the Federal Acquisition Regulation (FAR) and assessment of program support and execution at the installation level. Plan: Conduct on-site review of the SFL-TAP Centers Schedule:

19. Unclassified 19 VIP Visits Purpose: Opportunities for leadership from various partners to observe and interact at the execution level Plan: Showcase to DOL, SBA, VA SFL-TAP Center activities Note: Remember to provide your VIP report to the COC Schedule:

20. Unclassified 20 URL for Site Visit Schedule To view the IMCOM TAP Installation Visit Schedule (source database): https://home.army.mil/sites/operational/Lists/TAP_Center_Visi ts_Sched/AllItems.aspx To view the IMCOM TAP Installation Visit Schedule on IMCOM Command Operating Picture (COP)(shows the upcoming 120 day schedule) https://home.army.mil/sites/operational/SitePages/Transition_ COP.aspx

21. Unclassified 21 Points of Contact  QA Visits  Mr. Steve Orcutt, IMCOM Area Leader  Email: steven.k.orcutt.civ@mail.mil  QC Visits  Mr. Robert (Bob) Campbell, Serco QC Team Lead  Email: Robert.Campbell2@serco-na.com

22. Unclassified 22 Questions