1. Approach for Establishing a World Class Test Laboratory Practice “Or How to Do It Right The First Time” Insight 1, Inc.

2. Sound Testing Science and Technology Standard Test Methods Infrastructure and Equipment Operational & Management System Process Definitions Business Operating Procedures Technical Procedures (SOPs & WI’s) Quality Assurance, Controls & Metrology Frequently Missing The Elements of a Test Laboratory System Sometimes Missing or Not Integrated Well Document Mgt & Control System Process Maps/Diagrams Procedures Forms Templates Records Quality Manual Methods Records SOPs WIs Data Results STD Test Methods

3. Phase 1 Phase 2 Phase 3 Science Methods/Standards Infrastructure Technical Procedures Quality Manual Quality Assurance/Control Methods Enterprise Process Definitions Business Operational Procedures Business Systems Phases for Developing a Laboratory Capability Train Validate

4. DevelopImplement Validate/ Verify Train Operate Monitor/ Measure/ Audit Improve The Process Cycle of Success