2. Designing As If People Mattered Donna Burton Reference Librarian Email:burtond@union.edu Phone: 388-6635

3. Key Things to Remember: Don’t be afraid to ask a Librarian for HELP –The Reference Desk is staffed most hours the library is open Start your research EARLY –Resources are out there but retrieving materials not in the library can take time! Research is part SYSTEM, part SERENDIPITY –A plan is good but perseverance and luck have their place

4. Where do I search? Schaffer Library catalog (OPAC) ConnectNY (in conjunction with OPAC) Databases & Indexes (subject specific) or Deepsearch Google (particularly Google Scholar) Wikipedia (with caution)

5. Library Home Page

6. How Do I…..

7. Online Public Access Catalog (OPAC)

8. Subject Headings vs. Keyword Subject Headings Hierarchical Provide synonyms Provide English language terms BUT requires “clueage” Keywords Can be freely combined Not dependent on knowing “right word” or right word order Best word may take some trial and error (synonyms) Access to newer concepts & language

9. Some possible keywords for this seminar Anything “key” in the terminology relating to your specific topic General terms such as:  Usability  Human–centered or human–factor design  Human or creative engineering  Industrial design  Product design  Product innovation

10. OPAC OPAC & ConnectNYConnectNY

11. ConnectNY (Union +13 others)

12. ConnectNY sample title

13. Electronic or E-books: e-brarye-brary

14. E-book example

15. Indexes & Full Text Archives Indexes: provide citations to articles that meet your search criteria. These can be a source for your paper. Have “extras” like subjects/descriptors that can then be followed to new results. Some indexes are also partial or complete full text archives. Citation Indexes: provide citations to articles that contain the article meeting your search criteria. These can provide connections to potential further resources as well as provide a measure of the reputation of your starting point article. Also have “extras” like subjects/descriptors Full Text Archives: provide the actual articles that meet your search criteria. These don’t have “extras” to lead you to new results, except for any bibliographies/references, footnotes or endnotes contained in the article.

16. Suggested Databases & Indexes ACM Digital Library [Full text (FT) archive] **ACM Digital Library Engineering Applied Science and Technology [a Wilson Index] Psychology [PsycArticles is Full Text] Sociology Web of Science [citation index] Broad based, partial FT: EBSCO, Proquest,EBSCO Broad based, FT archives: Lexis/Nexis, JSTORJSTOR **Highly recommended (by Prof. Cass)!

17. Finding Journal Indexes: 1 st way

18. These “native” databases can be searched individuallydatabases

19. Finding Journal Indexes: 2 nd way: DeepSearchDeepSearch

20. DeepSearch results

21. ACM searchACM search: “usability design”

22. ACM Digital Library

23. Design flaw in URL: hyphenated last name leads nowhere

24. Web of Science

25. Web of Science results

26. Google Scholar search

27. Articles (FT Conf. paper) & patents from Google Scholar search

28. Google Books

29. Google search: “This is Broken” web site (2005-2007 archives)This is Broken

30. Interface Hall of ShameInterface Hall of Shame: collection of common interface design mistakes

31. Wikipedia Open-editing feature leaves this subject to error and misinformation Wikis can be used effectively if you carefully evaluate the contents Frequently the best uses of a wiki are the URLs and references found at the end of an article or for expanding your searching terminology

32. Wikipedia: under “user experience design”user experience design

33. Check out references listed in your reserve reading: “100 Things Every Designer Needs to Know About People,” by Susan M. Weinschenk For example, on page 64, is mention of Steve Krug’s “Don’t Make Me Think,” (available via ConnectNY) Pg. 72 article “ Mental Models and Usability”Mental Models and Usability available full text online (hyperlinked here)

34. Madera Labs blog

35. How do I get the material I need once I’ve found a citation? If you can’t get a source through our catalog or ConnectNY (for books), Interlibrary Loan is available Look for “Illiad.” You need to register on the system once, giving yourself a username and password that’s easy for you to remember while you’re at Union Allow yourself lead time for receipt and use. Articles you can keep, books must be returned by due date or renewed before it.

36. Citation Guides [available at Reference] APA: Publication manual of the American Psychological Association (2001) MLA: MLA handbook for writers of research papers (2003) Turabian: Manual for writers of term papers, theses, and dissertations (1996)

37. Still need help? Feel free to contact me by phone or email I also work the reference desk Monday nights, Tuesday and Friday afternoons Any of my colleagues on the reference desk would be capable of helping you as well. Reference desk is staffed most days from 9 a.m. to 10 p.m. (except Sat.)