1. October 15, 2015 Virginia Tech Libraries: Making sense of statistics Robert Sebek Webmaster, Virginia Tech Libraries

2. The Problem Stats collected for no reason Difficult to make decisions on current stats Reporting delays and difficulties

3. The solution Start at the end: what do we need stats for Then figure out what to collect and how Stop collecting for only historical reasons

4. Collection process Figure out best person to gather stats Closest to area generating stats Record where stats come from, details on process Gather Compute Analyze

5. ARL stats Association for Research Libraries North American libraries Main benchmarking org Yearly stats submission

6. StatWho Compiles? Volumes 1) Volumes held as of June 30 ( 1.a + 1.b )Leslie O'Brien a) Volumes held June 30Leslie O'Brien b) Volumes added during year ( 1.b.i - 1.b.ii )Leslie O'Brien i) Volumes added during year -- GrossLeslie O'Brien ii) Volumes withdrawn during the yearLeslie O'Brien 2) Titles held June 30Leslie O'Brien 3) Number of monographic volumes purchasedLeslie O'Brien 4) Basis of volume countLeslie O'Brien Electronic Expenditures 22) One-time electronic resource purchasesLadd Brown 23) Ongoing electronic resource purchases (e.g., subscriptions, annual license fees)Ladd Brown 24a) Bibliographic utilities, networks, and consortia - From internal library sourcesBrenda Reed 24b) Bibliographic utilities, networks, and consortia - From external sourcesBrenda Reed 25) Computer hardware and softwareBrenda Reed 26) Document Delivery / Interlibrary LoanBrenda Reed Personnel 27) Total Staff, FTE ( 27.a + 27.b + 27.c)Cathy Pillow a) Professional staff, FTECathy Pillow b) Support staff, FTECathy Pillow c) Student assistants, FTERobbie Farley

7. Information Collection Source Amount Carilion FY13 Total FY14 Total Collections 1) Titles held as of June 30 (all formats)Leslie O'Brien 2,276,656 2,683 1,727,505 2,279,339 2) Volumes held June 30 (print plus ebooks)Leslie O'Brien 3,143,144 4,016 2,554,204 3,147,160 3) Basis of print volume countLeslie O'Brien Bibliographic 4) Ebooks (included in question 2)Leslie O'Brien 815,556 1,177 470,270 816,733 Expenditures: Total Library Expenditures 6) Total Library Expenditures (exclude fringe benefits) (7 + 8 + 9)Leslie O'Brien 18,233,761 246,006 17,909,100 18,479,767 7) Total Library Materials ExpendituresLeslie O'Brien 8,999,342 161,674 8,691,143 9,161,016 7a) One-time resource purchasesLeslie O'Brien 1,661,220 17,099 1,829,236 1,678,319 7b) Ongoing resource purchases (e.g. subscriptions, annual license fees)Leslie O'Brien 6,745,671 124,825 6,285,378 6,870,496 7c) Collection SupportLeslie O'Brien 592,451 19,750 576,529 612,201 8) Total Salaries and Wages (8a + 8b + 8c)Brenda Reed 7,064,811 75,318 6,993,034 7,140,129 8a) Professional staff (exclude fringe benefits)Brenda Reed 3,782,968 49,536 3,388,870 3,832,504 8b) Support staff (exclude fringe benefits)Brenda Reed 2,909,789 25,782 3,393,651 2,935,571 8c) Student assistants (exclude fringe benefits)Brenda Reed 372,054 - 210,513 372,054 9) Other operating expendituresBrenda Reed 2,169,608 9,014 2,224,923 2,178,622 Fringe Benefits (Provide a detailed footnote on what this includes) 10) Fringe benefitsBrenda Reed 2,207,031 21,089 2,096,355 2,228,120 11) Official designated percentBrenda Reed 28.50 29 28.50 Expenditures from External Sources 12) Consortia/Networks/Bibliographic Utilities Expenditures from External SourcesKathy Perry 732,917 517,200 730,475 1,250,117

8. 8 Monthly Statistics FY 14-15 JULAUGSEPTOCTNOVDEC TOTAL Ref/Dir/Info/Other Questions BHSS Desk Reference 1083097044772561242,732 Directional/Informational 2161852522141321021,339 Supplies/Equipment 26691691174986640 Other 487076407124385 VT LibAnswers Chat Conversations 2122474433733502102,934 Total Librarian & Client Messages 2,7103,3396,0035,3914,6422,62324,708 Total Time Chatting (day(s): hours: minutes) 29:43:0041:08:0075:52:0036:38:0036:49:0041:54:00262:04:00 Average Chat Duration 0:08:000:09:000:10:000:11:000:10:000:11:000:59:00 Average Client Rating 3.483.613.483.523.453.3320.87 Art & Architecture Library Reference 1464210986115661 Directional/Informational 2350138795017699 NCR Library Reference 173220261614166 Directional/Informational 1412001872011391181,304 Supplies/Equipment 541296247 Other 6910858231236392 Courier Service 46300115 University of Virginia 293428333122220 Virginia Tech 2072522082201311401,505

9. 9 Monthly Statistics FY 14-15 JULAUGSEPTOCTNOVDEC TOTAL Ref/Dir/Info/Other Questions BHSS Desk Reference 1083097044772561242,732 Directional/Informational 2161852522141321021,339 Supplies/Equipment 26691691174986640 Other 487076407124385 VT LibAnswers Chat Conversations 2122474433733502102,934 Total Librarian & Client Messages 2,7103,3396,0035,3914,6422,62324,708 Total Time Chatting (day(s): hours: minutes) 29:43:0041:08:0075:52:0036:38:0036:49:0041:54:00262:04:00 Average Chat Duration 0:08:000:09:000:10:000:11:000:10:000:11:000:59:00 Average Client Rating 3.483.613.483.523.453.3320.87 Art & Architecture Library Reference 1464210986115661 Directional/Informational 2350138795017699 NCR Library Reference 173220261614166 Directional/Informational 1412001872011391181,304 Supplies/Equipment 541296247 Other 6910858231236392 Courier Service 46300115 University of Virginia 293428333122220 Virginia Tech 2072522082201311401,505

11. Outcomes/Decisions Circ staffing model E-preferred purchase for books Merging Acquisitions, Serials, and ILL into Electronic Access Team Re-emphasis on marketing collections in addition to events and services