1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ROYSTON Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: Royston Main Contact: David Pressley, Gas Superintendent Pipeline: Transco Region: Northern Service Area: Franklin, Hart, and Madison Counties

3. Member Evaluations Vital Signs - Customers Total Customers:1738 -Residential1340 -Commercial294 -Poultry98 (145 houses) -Industrial6 Total Gas Services:2237 Inactive Gas Services:599 Inactive/Active:27% Gas Customers/Water Customers: 122%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:242,017 Mcf / Yr. 2010 Annual Sales:228,836 Mcf / Yr. - Residential 73,791 Mcf / Yr. - Commercial 54,949 Mcf / Yr. - Poultry 36,719 Mcf / Yr. - Industrial21,843 Mcf/ Yr. - Interruptible41,534 Mcf/ Yr. Residential (use per customer) – 56 Mcf Commercial (use per customer) - 195 Mcf

5. Member Evaluations Vital Signs – Financials 07080910 Annual margin (000’s) 102510368851076 Return check (000’s)881127983 Transfers (GF) (000’s)151399523493 Water transfer in 07 reduced need for gas transfer

6. Member Evaluations Vital Signs – Retail Rate Comparison Chart

7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes, Jul-Jun Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes (1) Rate Study:Yes Marketing Program:Yes Communication Services:Yes MEAG Member:No

9. Member Evaluations Current Projects Springdale Subdivision Stonebridge Rd. 6 – Poultry Farms Dovetown Rd. 3 – Poultry Farms Duncan Rd. – Poultry Farm

10. Member Evaluations Future Opportunities Old Elbert Rd. – Poultry Expansion – 5 Farms Hwy 106 Expansion 12 Farms

11. Member Evaluations Google Earth Map of Hwy 106 Project

12. Member Evaluations Old Elbert Road Expansion

13. Member Evaluations Issues / Concerns Funding for expansions (contractor vs. in-house labor)

14. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- Hedge Program - Budget Forecast- Rate Trackers - Send-Out Data - Communications Marketing & Sales Engagement Level - Rebate/Incentive Program - Appliance Sales Store - Small Project Financing - Poultry Rate - Sales Champion

15. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications Send-Out Data

16. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion Poultry Rate