1. Colin LaiComputer Service Center1 Computer Hardware & Software Purchase & Services Speaker: Colin Lai

2. Colin LaiComputer Service Center2 Center’s Role Hardware & Software Services The 3 Phases b Purchase b Installation / Relocation b Maintenance

3. Colin LaiComputer Service Center3 Purchase Phase -1 b User may seek technical advice from CSC b User submit purchase proposal to G.S. b G.S. check budget & pass proposal to CSC for commentpass proposal to CSC for comment b CSC reply G.S. with comment (feasibility/ cost estimation, purchase item list) b Purchasing Dept. will contact supplier(s) for quotation

4. Colin LaiComputer Service Center4 Purchase Phase -2 b Purchasing Dept. after collect the quotations will inform users & CSC (jury) for product selection & decision b Purchasing Dept. will follow up with purchase or prepare purchasing proposal for management council’s approval b Purchase Dept. place purchase order to supplier - wait for product delivery

5. Colin LaiComputer Service Center5 Installation Phase b User or CSC received the product b user submit service request to CSC b CSC’s schedule & assist in installation b Purchasing Dept. register and label asset b CSC update equipment records or register software license

6. Colin LaiComputer Service Center6 Maintenance Phase User raise service request to CSC: malfunction of computer equipmentmalfunction of computer equipment software usage problemsoftware usage problem application errorapplication error 4 Ways to contact Helpdesk: b Web (csc.ipm.edu.mo/jdts) b Email (helpdesk@ipm.edu.mo) b In person (room 201) b Telephone (5996-152/176)

7. Colin LaiComputer Service Center7 Concerns Efficiency of Each Phase b Timely process of the purchasing phase b Recording of assets (hardware/software) b Monitoring and measurement of CSC performance b User’s satisfaction of CSC services Software Copyright

8. Colin LaiComputer Service Center8 Software Copyright b Memo. dated July 17, 2000 (ref. 29/CINF/2000) software installation requirement for Sept.software installation requirement for Sept. new software purchase requirementnew software purchase requirement Enforce software copyright regulationsEnforce software copyright regulations b Collect user comments by August 31, 2000 b Analyze comments and submit final proposal to management council

9. Colin LaiComputer Service Center9 Thank you! More information at: http://www-ci.ipm.edu.mo or http://csc.ipm.edu.mo Next Presenter: Colin Lai Topic : Institute Web Sites