1. SCR755 – ERCOT.com Website Enhancements CSWG Meeting April 15, 2013

2. CSWG – 4/15/2013 2 Background 2008 Market Participant Survey –ERCOT completed Action Plan for responses –TAC assigned RMS to examine improvement areas (including Website Satisfaction) –RMS requested CCWG solicit Market Participant’s requests for improvement to ERCOT.comERCOT.com –Nov. 2008: CCWG developed list of possible improvements –Dec. 2008: CCWG added further Market Participant input and finalized recommendations –Survey indicated users were less satisfied with: Look Search functionality Ease of finding documents & information

3. CSWG – 4/15/2013 3 Background SCR755 – ERCOT.com Website Enhancements –Filed on 2/25/2009 by the COPS Communications Working Group –Included 10 recommendations for improvement to ERCOT.com site –Deemed “Not Needed for Nodal Go-Live” on 6/4/2009 due to resource conflicts with the Nodal project –Placed on Parking Deck for future Impact Analysis development ERCOT staff has reviewed the 10 recommendations in the SCR and would like to work with the market to determine which items are still relevant –The recommendations fall into 3 categories Already Complete / Not Relevant Plan to Address in ERCOT.com Project Plan to Evaluate in ERCOT.com Project Based on market input into the initial ERCOT evaluation, an Impact Analysis will be developed to estimate the cost of any incremental project effort

4. CSWG – 4/15/2013 4 SCR755 Recommendations The following is a list of improvements to the ERCOT website that are being requested 1 Documents should be archived after a period of time, so older documents are not returned as a result of a search. Also, consider including a search selectivity to include or not include ‘Archived’ documents. 2 Searches should return the newest materials first, e.g. in chronological order. 3 Market Participant training should be available for the website to improve response time and satisfaction level. 4 A search return should include information, if found, from Section 2, Definitions and Acronyms. 5 Active links on the website, as opposed to documents, should be the first priority return from a search (Show preference to relevant pages). 6 Search the Protocols and return any Section or Subsection Headings relevant to the search. 7 ERCOT should consider implementing the upgrade to the search engine prior to the implementation of the Nodal Market. 8 The Meeting Calendar should have a month at a glance view with the ability to select a meeting title and be connected to the meeting details. 9 Include RSS/Atom webfeeds of the ERCOT Calendar, Meeting Details and Attachments, new market Protocol Revision Requests (PRRs), and new market comments to PRRs. 10 Combine all News and Information (http://www.ercot.com/news/) with the Communications page (http://www.ercot.com/services/comm/).http://www.ercot.com/services/comm/

5. CSWG – 4/15/2013 5 Summary of Initial ERCOT Findings CategoryCount Complete / Not Relevant2 Plan to Address in ERCOT.com Project6 Plan to Evaluate in ERCOT.com Project2

6. CSWG – 4/15/2013 6 Complete / Not Relevant 7. ERCOT should consider implementing the upgrade to the search engine prior to the implementation of the Nodal Market. 9. Include RSS/Atom webfeeds of the ERCOT Calendar, Meeting Details and Attachments, new market Protocol Revision Requests (PRRs), and new market comments to PRRs.

7. CSWG – 4/15/2013 7 Plan to Address in ERCOT.com Redesign Project 1. Documents should be archived after a period of time, so older documents are not returned as a result of a search. Also, consider including a search selectivity to include or not include ‘Archived’ documents. 2. Searches should return the newest materials first, e.g. in chronological order.

8. CSWG – 4/15/2013 8 Plan to Address in ERCOT.com Redesign Project 3. Market Participant training should be available for the website to improve response time and satisfaction level. –The website training should be an internet based tutorial to orient Market Participants on how the site is organized and how to find information on the site. –The website training should be accessible from the ERCOT.com home page. –ERCOT has agreed to revisit the website tutorial that was originally used when the new website was rolled out.

9. CSWG – 4/15/2013 9 Plan to Address in ERCOT.com Redesign Project 4. A search return should include information, if found, from Section 2, Definitions and Acronyms. 5. Active links on the website, as opposed to documents, should be the first priority return from a search (Show preference to relevant pages). 6. Search the Protocols and return any Section or Subsection Headings relevant to the search.

10. CSWG – 4/15/2013 10 Plan to Evaluate in ERCOT.com Redesign Project 8. The Meeting Calendar should have a month at a glance view with the ability to select a meeting title and be connected to the meeting details. 10. Combine all News and Information (http://www.ercot.com/news/) with the Communications page (http://www.ercot.com/services/comm/).http://www.ercot.com/services/comm/

11. CSWG – 4/15/2013 11 Conclusion ERCOT would appreciate market input into our evaluation of the SCR755 recommendations A further discussion may be needed to gather market input on the remaining deliverables so they can be properly evaluated for inclusion in the current project to enhance ERCOT.com –Perhaps at the next CSWG meeting?