1. PERFORMANCE APPRAISAL Year: 2012-2013

2. Performance Appraisals Explained Performance Appraisal - tool used to provide the employee with  Performance feedback  Improved employee development  Increased employee productivity  A safeguard for the College and employees from legal liability

3. Performance Appraisals: Common Mistakes  Failure to conduct evaluations  Failure to evaluate all employees  Failure to conduct evaluations regularly and punctually  Failure to document negative and positive performance  Failure to document performance and behavioral deficiencies

4. Performance Appraisals: Common Mistakes (cont’d)  Failure to establish consequences of performance deficiencies  Disallowing employees opportunity comment on their appraisals  Using the appraisal to retaliate against an employee

5. Performance Appraisals: Employee Expectations  Be informed and kept “in the loop”  Receive due credit  Receive constructive feedback  Awareness of appraisal points prior to appraisal completion  Opportunities for advancement  Honest input regarding opportunities for advancement  Employment in a motivating environment  Freedom to discuss discrepancies

6. Performance Appraisals: Employee Expectations (cont’d)  Identify and eliminate performance problems  Recognize and motivate quality performance  Opportunities for baseline performers to improve contributions  Document and support employment decisions

7. Performance Appraisals: Implementing Meaningful Performance Appraisals I. Gather documentation II. Develop the written appraisal III. Conduct the appraisal review session

8. Performance Appraisals: Implementing Meaningful Performance Appraisals (cont’d) I. Gather Documentation a) Personal observation Observe actual performance and judge results (Halo or Horn) b) Feedback documentation Use performance notes made throughout the year c) Personnel File Examine past performance reviews, discipline records, and awards d) Measurement tools Check documents that support performance rating. Examples: Time clock reports for attendance and tardiness, etc. e) Others’ observations Review supervisor, manager, co-worker comments

9. Performance Appraisals: Implementing Meaningful Performance Appraisals (cont’d) II. Develop Appraisal Guidelines for writing appraisals a) Set aside dedicated time Gather performance documentation and eliminate interruptions b) Evaluate performance based on expectations Review established expectations, job description, performance goals c) Rate how well expectations were met d) Give honest ratings acknowledge strengths and address ongoing problems e) Provide specific examples Avoid generalities, note specific contributions and accomplishments f) Avoid personal and subjective statements No exaggerations, no character attacks

10. Performance Appraisals: Implementing Meaningful Performance Appraisals (cont’d) III. Conducting the Appraisal Review session – Common Mistakes a) Manager is ill-prepared b) Employee is not given adequate notice c) Discussion is rushed or interrupted d) Employee is not given the opportunity to comment e) Manager’s tone is punitive or condescending

11. Performance Appraisals: Implementing Meaningful Performance Appraisals (cont’d) III. Conducting the Appraisal Review session - Maximizing the review 1) Be prepared o Determine discussion direction o Anticipate objectives o Gather supportive documentation 2) Set the right tone o Establish a supportive environment o Private location – Maintain confidentiality o Quiet and undisturbed – eliminate distractions o Level playing field – Avoid superiority o Timing – choose a quiet time o Demonstrate Respect o Timeliness – Conduct reviews by due date o Appointments – Don’t act like the employee’s time is less valuable o Advance notice – Allow the employee to be prepared o Icebreaker – Start on a friendly and relaxed note

12. Performance Appraisals: Implementing Meaningful Performance Appraisals (cont’d) III. Conducting the Appraisal Review session - Maximizing the review o Have the best mindset o Tone – Professional and supportive o Focus – Future goals and objectives o Open-mindedness – Seek explanations o Emotions – Calm and centered 3) Communicate Effectively  Avoid communication roadblocks – Vague, evasive, derisive or derogatory language, poor listening skills, strong emotions, one-way conversation  Improve communication skills – be clear and concise, be honest, not brutal, be an active listener and natural

13. Performance Appraisals: During the Appraisal Process IV. Potential Emotional Reactions a) Emotional Distress b) Hostility c) Defensiveness d) Denial

14. Performance Appraisals: During the Appraisal Process (cont’d) IV. Potential Emotional Reactions a) Emotional Distress - e mployee becomes tearful or angry, but not aggressive o How can you handle it? o Be patient o Offer privacy o Suggest rescheduling o Other ideas?

15. Performance Appraisals: During the Appraisal Process (cont’d) IV. Potential Emotional Reactions b) Hostility - e mployee channels his/her emotions into aggression o How can you handle it? o Be patient o Offer privacy o Suggest rescheduling o Other ideas?

16. Performance Appraisals: During the Appraisal Process (cont’d) IV. Potential Emotional Reactions c) Defensiveness - e mployee makes excuses o How can you handle it?  Listen objectively  Be compassionate  Reinforce expectations  Other Ideas?

17. Performance Appraisals: During the Appraisal Process (cont’d) IV. Potential Emotional Reactions d) Denial - e mployee insists your evaluation is incorrect o How can you handle it?  Listen objectively  Investigate as necessary  Provide supportive documentation  Other ideas?

18. Performance Appraisal Procedures 1. Instruct employees to complete self-evaluation (interactive PDF form via HR website) 2. Employees have maximum of ONE WEEK to complete and submit self-evaluation 3. Complete Performance Appraisal 4. First-line supervisors shall meet with Director or Dean for appraisals review prior to meeting with employee 5. Schedule meeting with employee 6. Conduct formal meeting with employee. Review Appraisal and determine goals, timelines, etc. 7. You and employee sign the completed Performance Appraisal form after the meeting 8. Forward copy to employee and turn in completed ORIGINAL form to Human Resources (ATTN: Shirley Ingram) 9. If you have any questions please call (956) 872-5051

19. Successful Meeting Checklist o Discuss each goal or objective established for the employee o Explore areas of agreement and disagreement o Cover positive skills, traits, accomplishments and growth potential o Reinforce employee’s accomplishments o Discuss employee’s potential o Cover areas in which change is required, expected, demanded or desired

20. Successful Meeting Checklist (cont’d) o Provide employee goals to correct deficiencies within a specified time period o Make training/development recommendations o Discuss consequences of non-compliance where applicable o Set objectives for next performance appraisal (or specific timeline) o Have employee sign appraisal to acknowledge having read it, and give employee an opportunity to comment in it in writing o Thank employee for his/her efforts