1. 2011 Annual Performance Review Tom Nosack, Performance Analyst City of Vancouver, Washington May 16 th, 2011 1

2. Community Strategic Indicators - 2010 Report Summary of Changes Trends and Analysis Changes on the horizon Performance Snapshot Workshops Timeline of presentations Changes on the horizon Agenda 2

3. Citizen designed Staff produced No numbers, charts Six outcomes, each with eight measures www.cityofvancouver.us/strategicindicators 3 -Healthy, Livable & Sustainable -Transportation, Mobility & Connectivity -Financial Health & Economic Vitality -Accountable, Responsive Government -Safe & Prepared Community -Active, Involved Community

4. Strategic Indicators: Economy & Safety are the drivers www.cityofvancouver.us/strategicindicators 4

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6. Star means data comes from community survey 6

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11. Community is more active in many ways Residents generally satisfied with service levels although some core services are degrading External financial conditions: still negative City is managing the financial situation well Quality of life: noticeable erosion by early 2010 Perception of safety is good, but crime is up Traffic safety was a high point Community Strategic Indicators -Trends 11

12. Reduce time and effort to populate data Reset some goals where appropriate Communicate more, improve context Survey focus: Should it be how well we meet expectations or satisfaction? Adjust indicators with public input… Community Strategic Indicators -Future 12

13. Community (Informational) Outcomes & Indicators Used to inform the public, inform strategic directions Tend to focus on annual (or longer) trends Often include a more complete view of the processes Organizational (Management) Outcomes & Indicators Used to inform decisions, manage the organization Annually, quarterly, monthly Focus on our part of the process Time intensive An Emerging Issue: The Community vs Management View of Information 13

14. Indicator: Emergency Medical Response time Organization view: Department response time Time from department notification to arrival of their first unit (only our specific unit responses) Community view: Total community response time Time from initial call to 911 center to arrival of any help on scene Issue Example: EMS Response 14

15. Positives about business plans -Departments understand their businesses better -Quantify deliverables, outcomes desired, key processes -Plan for the future based on the expected environment -Nearly all direct services have completed one, many others Negatives: -Very time intensive -Depend on a relatively stable future to be effective, and that is not the case now -Resources not available to work Business Plans and evolve to BI over next two years; One needs to be “on hold” Business Plans: Near term hold on new work 15

16. 2011 Presentations: May 16 – Public Works (Today) June 13 – Police July 11 –Law & Fire Future of Performance Reporting: Oracle Business Intelligence: a leap Dramatically reduce effort for basic data Timely, data-informed analysis & decisions Annual Performance Reporting “Snapshots” 16

17. Questions? Tom Nosack Performance Analyst City of Vancouver, Washington phone: (360) 487-8474 Email: Tom.nosack@cityofvancouver.usTom.nosack@cityofvancouver.us "In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it." - Robert Heinlein 17