2.  Attendance  Focus Groups  Seminars  Interactive activities  Other activities  Feedback and evaluation

3. Attendance  Over 200 public members attended the Members’ Say event  Mainly new attendees but some frequent fliers  Attendance reflected our local demographics

4. Seminars – Clinical Research  About 80 people attended the seminars  A number signed up to either participate in a research project or join a lay steering committee.  The majority were aware that we are a research-active hospital, but were very interested by the range of research questions that we were asking.  Some patients had already participated in research and were vocal advocates of our work in the Q&A sessions.

5. Seminars – Compassionate Care  Members felt they had been listened to  Felt they had contributed  Felt like they had made a difference  Appreciated the update  This work has led to being shortlisted for a national Patient experience network award

6. Focus groups - Outpatients  Outpatients focus groups provided the opportunity for members to contribute to the review of outpatient services  The groups focused on improving our understanding of some of the outputs from an earlier survey of members on the same issue  Helped to refine the plans

8. Focus Groups - Reputation  Three focus groups looked at prompted and unprompted responses on the RD&E’s reputation and branding. Around 40 members of the Trust attended.  Prompted response: Professional Good reputation/word of mouth Dynamic Safe Competent E fficient Trustworthy Delivered with care Research

9. Focus Groups - Reputation  Unprompted: Good quality Waiting - negative Parking - negative Quality Care Great medical staff Friendly

10. Focus Groups - Reputation

11. Interactive Activities Preferences Reducing Hospital Infections £260 Time between referral by GP to hospital apt £530 Being kept informed£240 Treated with respect£190 Time spent waiting at hospital £210 Cleanliness£260

13. Evaluation  Over 90% + satisfaction  Lots of lessons learned about the day  Governors more involved on the day itself

14. Feedback  “This was an excellent day. I learnt a lot and it was, once again, a very full programme. Very informative and very relevant.”  “Lovely day. Really enjoyed it and very enlightening.”  “I think you should be getting more young people involved; offer lectures on subjects relevant to them.”  “Very busy schedule. Hardly time for lunch. But most informative and well presented”  “Difficult fitting in lunch break and attending sessions.”  “The seminar was the best lecture I have ever heard on the subject of compassion! Brilliant.”  “A very enjoyable day. Look forward to it next year!”