1. Emotional Intelligence and Diversity: What it Means for Success at Work Robert Amelio Dana-Farber Cancer Institute Materials by:

2. Objectives 1. Increase awareness of Emotional Intelligence (EI). 2. Demonstrate connection between EI and diversity (EID). 3. Offer framework for EID as tool to enhance effectiveness at work.

3. Emotional Intelligence (EI) is: EMOTIONAL INTELLIGENCE IN A DIVERSE WORLD the awareness of how emotions influence behavior, both in oneself and others the ability to manage one’s emotions effectively.

4. A working definition: Four Layers of Diversity Functional Level/ Classification Management Status Union Affiliation PERSONALITY Work Location Division/Department Unit/Group Seniority Work Content/ Field Educational Background Work Experience Appearance Parental Status Marital Status Geographic Location Income Personal Habits Recreational Habits Religion Age Race Gender Ethnicity Sexual Orientation Physical Ability Internal Dimensions and External Dimensions are adapted from Marilyn Loden and Judy Rosener, Workforce America! (Business One Irwin, 1991) From Diverse Teams at Work, Gardenswartz & Rowe (2nd Edition, SHRM, 2003)

5. EMOTIONAL INTELLIGENCE & DIVERSITY SELF OTHERS INSIGHT ACTION

6. How curious am I about who I am and what makes me tick? How able am I to see myself and my biases honestly and without judgment? AFFIRMATIVE INTROSPECTION

7. How do I deal with uncertainty? When am I in control of my emotions and when do my emotions control me? SELF-GOVERNANCE

8. INTERCULTURAL LITERACY How good am I at identifying the ways culture shapes behavior? How do I understand and find value in norms different from my own?

9. SOCIAL ARCHITECTING How do I help create the glue in my environments? How do I reframe different realities to help others create understanding and respect?

10. BUILDING EMOTIONAL INTELLIGENCE AND DIVERSITY IN ORGANIZATIONS ORGANIZATION TEAM INDIVIDUAL