1. Emotional Intelligence 2.0 By Bradberry & Greaves Nanik (Nayri) Hatsakorzian Pharm.D/MPH candidate 2014 Touro University – College of Pharmacy – CA

3. Contents What Emotional Intelligence Looks Like: Understanding the Four Skills Digging In: An Action Plan to Increase Your EQ Self – Awareness Strategies Self – Management Strategies Social Awareness Strategies Relationship Management Strategies

4. Five Core Feelings Happiness Excited, satisfied, pleased Sadness Depressed, distressed, disappointed Anger Furious, frustrated, irritated Fear Horrified, threatened, worried Shame Worthless, embarrassed, pitied

5.  “IQ, personality, and EQ are distinct qualities we all possess. Together they determine how we think and act…People may be intelligent but not emotionally intelligent…EQ is the only quality that is flexible and able to change.”  “EQ is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.”

6. EQ Personal Competence Self – awareness Self – management Social competence Social awareness Relationship management

7. Definitions Personal Competence -Ability to stay aware of emotions and manage behavior and tendencies Self – awareness -Not about deep, dark secrets or unconscious motivations -Developing straightforward and honest understanding of what makes one tick. Self – management -Emotional awareness to stay flexible and direct your behavior positively. -Ability to put momentary needs on hold to pursue larger, more important goals.

8. Definitions Social competence -Ability to understand other people’s moods, behavior and motives in order to improve the quality of your relationship Social awareness -Accurately understand other people’s emotions Relationship management -Poses the greatest challenge during times of stress. Conflicts fester when passively avoid problems -Lack of skills needed to initiate a direct, yet constructive conversations

9. Digging In Pick an EQ skill to work on Pick top three strategies to begin using for your chosen skill Choose an EQ mentor Keep in mind: Expect success, not perfection Practice, practice, practice Be patient Measure your progress (before and after tests)

11. Self-Awareness Strategies 5 out of 15 Observe the ripple effect from your emotions Know who and what pushes your buttons Watch yourself like a Hawk Stop and ask yourself why you do the things you do Get to know yourself under stress

12. Self-Management Strategies 5 out of 17 Learn a valuable lesson from everyone you encounter Put a mental recharge into your schedule Focus your attention on your freedoms rather than your limitations Set aside some time in your day for problem solving Count to ten * smile and laugh more!

14. Social Awareness Strategies 5 out of 17 Watch body language Plan ahead for social gatherings Go people watching Step into their shoes Seek the whole picture

16. Relationship Management Strategies 5 out of 17 Take feedback well Only get mad on purpose Don’t avoid the inevitable Explain your decisions, don’t just make them When you care, show it

17. Conclusion You can easily improve EQ by practice With EQ you’ll have happy, healthy and productive personal and professional life. Recession and economic downtime in the US held back the growth of EQ

18. Questions