1. Communication How to be a little less rubbish at this! Simon Camilleri CEO, Creditinfo Malta Ltd.

2. Agenda Introduction Who are / were good communicators & why? Barriers to Communication & how to overcome them A few things to do and not do What’s in it for those you communicate with? Q&A

3. This is me! WalesGozo Malta

4. Think Time Think about how much time per day you spend communicating.

5. Some facts How much time per day do you spend communicating? The average worker spends two-and-a- half hours writing emails every day. That means that every year workers spend some 81 working days hunched over their computers – often emailing other people in the office

6. Why is it important to be a good communicator?

7. Why do you need to be good at this? Being able to communicate effectively will allow you to gain trust and form lasting relationships It is important not only at work, but at home and in your daily lives. Communication

8. Who are / were great communicators?

9. Martin Luther King Pope Francis Winston Churchill Abraham Lincoln Franklin D. Roosevelt

10. Martin Luther King "I have a dream“ - 8 times "Now is the time“ - 4 times Other anaphora's he used in this speech are: "One hundred years later" "We can never be satisfied" "With this faith" "Let freedom ring" "Free at last"

11. Pope Francis

12. Winston Churchill "Never, never, never give up!"

13. Abraham Lincoln & Franklin D. Roosevelt "Four score and seven years ago, our fathers brought forth on this continent, a new nation, conceived in Liberty, and dedicated to the proposition that all men are created equal.” Abraham Lincoln The only thing we have to fear, is fear itself. Be sincere! Be Brief! Be seated! Franklin D. Roosevelt

14. Why are / were they good communicators? Connect Engage Disarm Focus Clarify Reinforce Practice is it True? is it Helpful? is it Inspiring? is it Necessary? is it Kind?

15. What barriers stop effective communication?

16. Barriers to Effective Communication Physical Barriers (time, place, noise, space) Emotional Cultural Language Gender Jargon or Slang Assumptions Speaking too fast Speaking unclearly Visual Distractions Interruptions

17. Some things to try and not do 1.Back-to-back meetings 2.Speak in a monotone voice 3.Be boring 4.Take too long to get to the point 5.Be selfish 6.Choose the wrong form of communication 7.Speak to the wrong person

18. A few things you should do Active Listening Rapid Repeat Tone of Voice Pace Body Language Active Watching Smile & be enthusiastic Questioning Skills Focus

19. What’s in it for me? It’s all about how you say it! Positive & Negative POSITIVE benefit to them, if they do it: ‘Let’s make sure we can progress our discussions as quickly as possible, by putting our next chat in the diary.’ The NEGATIVE outcome, if they don’t do it. ‘Let’s avoid the dreaded Telephone Tennis, and agree a time now when we can chat again about this’

20. The Durex Sex Survey What can we learn from this…..? BE INTERESTING!

22. Any questions?