1. WORKSHOP: USAGE STATISTICS NEEDS ANALYSIS September 14, 2010 1

2. WORKSHOP OBJECTIVES: To explore how the provision of national usage statistics can add value to member institutions and CRKN content programs To explore opportunities for collection, analysis and dissemination of usage statistics that could: –Respond to CRKN member needs –Be implemented –Be sustained September 14, 20102CRKN AGM 2010

3. Communications outreach survey of members conducted in 2009 Respondents identified the collection of usage statistics and reports as important communication tools EVIDENCE OF NEED: September 14, 20103CRKN AGM 2010

4. STRATEGIC DIRECTION: 1.0 Enhance our Products and Services 1.2OBJECTIVE: Develop tools to aid in content selection and management. ACTIONS Continue development of the License Information Module, including French interface Explore cost-effective means for collecting and managing usage statistics Initiate development of target lists for link resolvers that can be implemented on members’ systems September 14, 20104CRKN AGM 2010

5. Canadian experience International experience Findings from the literature ENVIRONMENTAL SCAN: September 14, 20105CRKN AGM 2010

6. 1.What questions should national usage statistics answer? –For your institution –For CRKN 2.How would these answers benefit? –Your institution –CRKN 3.How will national usage statistics complement the data you collect locally? 4.What resources are you willing to invest in this initiative? 5.Other issues? GROUP BRAINSTORMING: Questions September 14, 20106CRKN AGM 2010

7. THANKS FOR YOUR FEEDBACK! Jocelyn Godolphin, Negotiations Resource Team Jocelyn.godolphin@concordia.ca Allison Kelley, Licensing and Member Services Coordinator akelley@ResearchKnowledge.ca