1. www.etr2awarp.net/stepchange Are you Resilient? Diane Howorth Business Development Manager European Telecommunications Resilience & Recovery Association

2. www.etr2awarp.net/stepchange E-trading issues Trading on line can bring big business benefits – but it also has risks. Security concerns are not a barrier – but an opportunity. You can protect yourself from these risks Viruses Data Loss Trojans and Bots

3. www.etr2awarp.net/stepchange Problem: Viruses The average cost to a UK SME of a virus attack is £843 with an average downtime of 7.2hours Solution: Anti-virus software Range of software available – free products like AVG can be effective Keep it updated and download the updates regularly E-trading issues

4. www.etr2awarp.net/stepchange E-trading issues Problem: Data Loss 43% of companies that experience a severe data loss, and have no recovery plan in place, never re-open 99% of all businesses do not do a daily backup Solution: Back up your key data on a regular basis. Backup to an external device. If you have a lot of key data, automatic backup to an offline facility might be best. http://www.mamut.com/uk/onlinebackup/ offers free automatic backuphttp://www.mamut.com/uk/onlinebackup/ Keep the backup off site in case you cannot get in. Restore from that backup each month to check it works.

5. www.etr2awarp.net/stepchange E-trading issues Problem: Trojans and Bots 9 in 10 computers, making it 90%, were found to have spyware. It also reported that, an average of 25 spyware programs were installed on the computers studied (Panda 2005) Solution: Install a firewall. An effective firewall will stop unauthorised access to your machine. It will also stop a trojan or bot being activated. Zone Alarm is a good free product -Windows XP has an inbuilt firewall

6. www.etr2awarp.net/stepchange WARP s are a way to reduce the number of computer related security incidents which might affect your business. They are a government initiative along with getsafeonline.org but they are not government operated Free access to a range of services Stepchange WARP

7. www.etr2awarp.net/stepchange Filtered Warning Service This service provides information on current threats to the community and can range from information on current virus attacks, information on current scams they need to be aware of and industry news. The information members receive is tailored to their needs through the use of their profile which is customised to each user and broadly covers the software and hardware they use within their business.

8. www.etr2awarp.net/stepchange Advice Brokering Service where members can learn from other members initiatives & experience using a bulletin board messaging service restricted to WARP members only. Subjects can be anything which adds value to the members e.g. patch management, training, supplier/product evaluations, security awareness. Trusted Sharing Service where reports are anonymised so members can learn from each others attacks & incidents without fear of embarrassment or recrimination.

9. www.etr2awarp.net/stepchange 3 hour course – first course to be run in February aimed at those with little or no computer and network security experience. learn about threats, antivirus programs, firewalls, anti-spyware, identity theft, Phishing, how to create strong passwords and more. This course will give you the basic skills needed to protect yourself and your businesses from various threats on the Internet, whether at home, on the road or at work. Computer and Network Security Awareness Training

10. www.etr2awarp.net/stepchange Thank You Questions? Diane.howorth@northumbria.ac.uk www.etr2awarp.net/stepchange www.etr2a.org