1. Enterprise Content Management At USG Midwest EMC 2 Documentum Users Group 2.28.2008

2. 2 About USG  United States Gypsum Company  Founded in 1902, Headquartered in Chicago, IL  46 Plants throughout US, Canada & Mexico  One of the Top 25 Places to Work in Chicago (Chicago Magazine)  Leader in Building Materials Industry

3. 3 About USG  Popular USG brands  SHEETROCK®  DUROCK®  FIBEROCK®  USG CEILINGS™  Accounted for apx. 30% (9B Sq. Ft) of all wallboard sales in US in 2007.

4. 4 ECM at USG  Enterprise Content Management (ECM) is a strategy that enables business users to control and manage content and data at the enterprise level.  Centralized Storage and Control  Security and Audit  Lifecycle and Workflow Management  Content Discovery  Event Messaging  Content Renditions

5. 5 ECM Applications Portfolio Web Content Documents Digital Assets USG Corporate website http://www.usg.com Product brand digital assets http://brandsite.usg.com Literature center http://litcenter.usg.com Sales and marketing resources http://samrc.usg.com Bulletins management system http://bmsweb.usg.com Sharing content and data across multiple user group audience

6. 6 ECM Projects Timeline 2003 2004 2005 2006 20072008 Year ECM Applications Product Content Management Bulletins Management Sales & Marketing Resources Digital Assets usg.com bmsweb.usg.com litcenter.usg.com samrc.usg.com brandsite.usg.com Web sites build on the top of ECM system content

7. 7 ECM Growth at USG  For the last 4 years with ECM in house we have:  Managed content increase from less than 4000 to more than 44000 objects  Increased ECM user base  Enabled better business collaboration  Establish a good record of successful ECM applications implementation

8. 8 Technology in use  Content server  Web Applications  Web Publisher  Digital Assets Manager  Documentum Administrator  Content Transformation Services  Site Caching and Site Deployment Services EMC 2 Documentum Platform Implementation at USG

9. 9 Challenges  Technology  Upgrade process and procedure  Highly distributed system  Content replication across separate docbases  Multi layer CTS application suite  Business  Scope control – frequently the users ask for more that they actually end up using  User training - from concept to process

10. 10 Our success  Entirely redesigned USG.com  Web content creation and management by the business owner  Reusable content  Improved consistency in content  Implemented Bulletin Management System  Centralized repository  Business process automation  Document security  Implemented number of surrounding ECM applications  USG Literature Center  USG Sales and Marketing Resource Center  USG Brand Site

11. 11 Questions Thank you, and welcome to USG! Contact info: Pavlin Panayotov Information Technology Lead USG Corporation PPanayotov@usg.com