1. JOBCENTRE PLUS Jackie O’Meara Claire Smalley

2. Jobcentre Plus - Who are we ? The largest player in the UK Labour Market with 39% market share. 1000 high street offices Europe’s leading recruitment site – 1.2 million hits every week 350,000 employers used us last year, they can’t all be wrong. Handle 12,600 new jobs every day.

3. Who are our customers ? Our customers fall into 2 categories: People of working age who are looking for work and/or claiming benefit Employers We aim to provide a high quality service to all our customers

4. MODERNISATION PROGRAMME Single National Database Touch Screen Technology Regional Contact Centres Web Site Jobseeker Direct Additional Services

6. SINGLE NATIONAL DATABASE This gives potential applicants the opportunity to access vacancies any where in the country Removes the need to contact other areas to check vacancies

7. TOUCH SCREEN TECHNOLOGY Kiosks available in all offices Also sited in other places such as shopping centres and community centres. Facility available to search both locally and nationally Third Party job bank

8. REGIONAL CONTACT CENTRES Single national phone line for vacancy notification 0845 601 2001 Opening hours8am – 8pmMonday – Friday 10am – 4pmSaturday Fax or email 24/7 Apply Direct Employer Direct on line

9. WEB SITE www.jobcentreplus.gov.ukwww.jobcentreplus.gov.uk Access to Europe’s largest on-line Job Bank 500,000 vacancies 1.2 million hits a week Most UK hit Government website Jobseekers can access your vacancy 24 hours a day

11. JOBSEEKER DIRECT Telephone matching service 0845 6060 234 Opening hours9am – 6pmMonday – Friday 9am – 1pmSaturday Price of a local call Vacancies accessed via internet or touch screen (job points)

12. ADDITIONAL SERVICES Issue of application forms Manning recruitment lines Pre screening Interview facilities Open days Pre employment training

13. Why is the NHS an important customer ? No Employers, No Vacancies, No Jobs NHS is the third largest employer in the world The employ over 1.3 million people Work is good for you

14. Contact Details Jackie O’Meara Jackie.o’meara@jobcentreplus.gsi.gov.uk 07800 676381 Claire Smalley Claire.smalley@jobcentreplus.gsi.gov.uk 07976 017633