1. Heuristic evaluation Functionality: Visual Design: Efficiency:
Learnability:
Navigation
Feedback
Accessibility
Consistency
Simplicity
Flexibility
Robustness
Intuitiveness
Responsiveness:

2. Heuristic evaluation
Functionality: Does the site have compelling and unique content and will users understand the value proposition
Visual Design: Will the design engage customers, with readable fonts and colors that work well together
Efficiency: Can customers complete common tasks quickly with minimal scrolling and clicking

3. Heuristic evaluation
Learnability: Are the terms used for navigation items and hypertext links unambiguous and jargon-free
Navigation: Is the information that customers are most likely to need easy to find from the home page
Feedback: Are error messages in plain language with clear instructions on what to do next

4. Heuristic evaluation
Accessibility: Is the site designed for all customers, including the over 50’s and those with disabilities
Consistency: Is terminology and conventions consistent with general (web) usage
Refers to the language, format and behavior of the application. Consistency enhances the predictability of a system and makes it easier to learn

5. Heuristic evaluation
Flexibility: Allows each user to tailor the system for his or her needs, style and task. This can mean allowing a user to perform a task in more than one way or the ability to store a user profile with defaults reflecting user preferences. Such customization gives the user a sense of control and can improve productivity

6. Heuristic evaluation
Robustness: Seeks to minimize the opportunity for errors and allows the user to recover gracefully from a mistake. Provides an easy way out of an unwanted choice

7. Heuristic evaluation
Intuitiveness: Intuitive interfaces build on conventions and user experiences to provide natural mappings and present information in a natural and logical order. The best interfaces use familiar concepts and language

8. Heuristic evaluation
Responsiveness: Refers to the need to keep users informed. This includes an awareness of where the user is within the framework of an application and acknowledging user requests through appropriate feedback within a reasonable timeframe

9. Heuristic evaluation
Simplicity: Allows the user to perform tasks in as few steps as possible. A simple interface does not confuse a user by presenting too many choices. Simplicity also limits cognitive demands

10. Heuristics Mental Workload Matches Intended User Population
Consistency
Page Architecture
Navigation/Structure
System Performance
User Interaction

11. SUS -system usability scale
1. I think that I would like to use this system frequently
2. I found the system unnecessarily complex
3. I thought the system was easy to use
4. I think that I would need the support of a technical person to be able to use this system
5. I found the various functions in this system were well integrates

12. SUS -system usability scale
6. I thought there was too much inconsistency in
this system
7. I would imagine that most people would learn to
use this system very quickly
8. I found the system very cumbersome to use
9. I felt very confident using the system
10. I needed to learn a lot of things before I could get going with this system

13. Usability evaluation
Due 10/18/09

14. Conduct a usability evaluation
Web site of your choice
If ambitious do a product comparison
Evaluation of competing web sites
Social networking, dating, shopping
Power point presentation
Must be submitted via hard copy

15. Usability evaluation report
Product's) tested
Tasks, features and scenarios that were evaluated
Why were these chosen
Difficulty, importance. Frequency, competitive advantage
Who did you test and why
User group description
Number of people used in evaluation

16. Usability evaluation report
Evaluation methodology used
Heuristics
Performance testing
Criterion measures
Satisfaction
Subjective ratings of usability
Task completion
Number of error
Usability test administration and data analysis procedure

17. Usability evaluation report
Usability finding
Overall summary of usability results
What worked
What didn’t
What changes should be implemented to improve usability
Would it have been helpful to perform this usability test prior to product release
Why or why not