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Published byArabella Marsh Modified over 9 years ago
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Expressing Yourself Effective Communication
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Number your white board to 15
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1. Communication is an integral part of every industry and business in the United States. True or False?
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1. Communication is an integral part of every industry and business in the United States. True
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2. Job knowledge ranks slightly below communication skills as a factor in career success. True or False?
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2. Job knowledge ranks slightly ABOVE communication skills as a factor in career success. False
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3. The average worker spends most of his or her time speaking. True or False?
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3. The average worker spends most of his or her time speaking. True
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4. Chinese is the most commonly used language in the international world of work. True or False?
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4. Although Chinese is spoken by more people, English is the most commonly used language. False
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5. Your recognition vocabulary will include at least 80,000 words by the time you leave high school. True or False?
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5. Your recognition vocabulary will include at least 80,000 words by the time you leave high school. True
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6. It is usually safer to begin using new words in your writing rather than in conversation. True or False?
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6. It is usually safer to begin using new words in your writing rather than in conversation. True
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7. Effective communication exists when the receiver interprets the sender’s message as the sender intended. True or False?
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7. Effective communication exists when the receiver interprets the sender’s message as the sender intended. True
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8. Speaking is the most- often-used method of communicating policies, procedures, and concepts in the workplace. True or False?
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8. WRITING is the most- often-used method of communicating policies, procedures, and concepts in the workplace. False
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9. The average employee spends 1 ½ to 2 hours each workday doing some form of reading. True or False?
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9. The average employee spends 1 ½ to 2 hours each workday doing some form of reading. True
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10. Skimming material will never provide all you need to completely understand printed materials. True or False?
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10. Many times, skimming will provide all that is necessary to understand what you need from printed materials. False
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11. Successful interpersonal relationships are built on mutual trust, acceptance, empathy, and understanding. True or False?
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11. Successful interpersonal relationships are built on mutual trust, acceptance, empathy, and understanding. True
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12. Effective communication is important in all interpersonal aspects of life. True or False?
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12. Effective communication is important in all interpersonal aspects of life. True
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13. All groups have some form of organization, rules for establsihing leadership, and expectations regarding member behavior. True or False?
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13. All groups have some form of organization, rules for establsihing leadership, and expectations regarding member behavior. True
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14. Leaders of democratic, leadership relies on the active participation of members in the decision- making process. True or False?
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14. In a democratic group, leadership relied on the active participation of all members. False
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15. Each person involved in a conflict has personal biases, priorities, expertise, and interests that affect the points of agreement and create outright opposition on many issues. True or False?
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15. Each person involved in a conflict has personal biases, priorities, expertise, and interests that affect the points of agreement and create outright opposition on many issues. True
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How many correct out of 15?
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Effective Listening Techniques?
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Re-number your white board to 12
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1. Maintain eye contact without staring. Is this an effective listening technique?
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1. Maintain eye contact without staring. Is this an effective listening technique? Yes
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2. Decide on a response based on the speaker’s first words Is this an effective listening technique?
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2. Decide on a response based on the speaker’s first words Is this an effective listening technique? No
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3. Be aware of the speaker’s time limit. Is this an effective listening technique?
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3. Be aware of the speaker’s time limit. Is this an effective listening technique? No
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4. Never paraphrase when listening to a speaker. Is this an effective listening technique?
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4. Never paraphrase when listening to a speaker. Is this an effective listening technique? No
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5. Listen carefully to the speaker before deciding on a response. Is this an effective listening technique?
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5. Listen carefully to the speaker before deciding on a response. Is this an effective listening technique? Yes
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6. Ask questions whenever you think of them; the speaker won’t mind being interrupted. Is this an effective listening technique?
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6. Ask questions whenever you think of them; the speaker won’t mind being interrupted. Is this an effective listening technique? No
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7. Use attentive body language, such as bending slightly forward. Is this an effective listening technique?
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7. Use attentive body language, such as bending slightly forward. Is this an effective listening technique? Yes
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8. Keep an open mind about the speaker’s thoughts. Is this an effective listening technique?
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8. Keep an open mind about the speaker’s thoughts. Is this an effective listening technique? Yes
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9. When you are certain that the speaker has finished, ask questions. Is this an effective listening technique?
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9. When you are certain that the speaker has finished, ask questions. Is this an effective listening technique? Yes
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10. Whenever it is appropriate, paraphrase. Is this an effective listening technique?
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10. Whenever it is appropriate, paraphrase. Is this an effective listening technique? Yes
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11. Listen quietly and show interest. Is this an effective listening technique?
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11. Listen quietly and show interest. Is this an effective listening technique? Yes
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12. Stare at the speaker so he or she knows you are awake. Is this an effective listening technique?
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12. Stare at the speaker so he or she knows you are awake. Is this an effective listening technique? No
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How many correct out of 12?
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Are you an effective listener?
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