1. WEA North West – Feb 2011 Introduction to Peer Mentoring

2. Peer Mentoring Peer – ‘a person of equal standing within a group’ Mentor – An experienced trusted advisor or guide. A relationship of mutual regard Role model and guide to support the mentee to achieve their potential.

3. Mentors are: "many things - a positive role model, an adviser, an experienced friend. Somebody from outside a person's immediate circle taking a special interest can make an enormous difference.“ Mentoring is a one-to-one, non-judgemental relationship in which an individual voluntarily gives time to support and encourage another. This is typically developed at a time of transition in the mentee's life, and lasts for a significant and sustained period of time." Mentoring and Befriending Foundation

4. What does a Mentor Do? Meet with mentees on ‘regular’ agreed basis. Through process of discussion and goal setting guide mentee to an agreed point. Help mentees develop qualities and skills they feel they are lacking. Support mentees to be positive about their capacity to change things

5. Isn’t a Mentor just a Friend? No! A mentor is guiding their mentee to an agreed point using their experience and knowledge using a set of meetings and agreed actions

6. Key Stages of Mentoring Getting to know you Building Rapport Diagnosis Agreeing programme of action and mutual expectation Periodic review Ending the relationship

7. http://www.dpc.nsw.gov.au/merit/module_7/active_listening_skills

8. http://thecustomercollective.com/Home/23318

9. selfdiscipline.com

10. http://ag.udel.edu/extension/fam/FM/issue/developchild.htm

11. prayer-flitters.blogspot.com

12. http://www.buzzle.com/articles/active-listening-activities.html

13. Active Listening Physically Attentive (body language, eye contact) Open mind (don’t judge what you have heard listen to what comes next) Paraphrasing (replay back what you have heard) Listen between the words (not just what is said but how – feelings and emotions) Summarise (for clarity)

14. Reflection on Session 1 What is a Peer Mentor Peer Mentor in your context Key skills of a Mentor Key Values of a Mentor Listening ‘dos and don’ts’

15. Session 2 Questioning Skills None Verbal Communication Problem Solving Giving and Receiving Feedback Support for Mentors

16. Mentoring meetings Preparation for the meeting Reconnect Establish Progress since last meeting Set focus (agenda) for this meeting Work through agenda Agree new actions Review meeting and plan next meeting

17. How is our message communicated? Words % Inflection and tone % Non verbal's % 7 38 55

18. Adopt an Open posture S O E L Face person squarely Lean slightly towards good eye contact RBe relaxed

19. OpenProbing Summary Reflexive Comparison Hypothetical TYPES OF QUESTION TO HELP THE MENTOR

20. efine desires outcome I D A E dentify the problem xplore solutions nticipate outcomes Look back and learn

21. EASUREABLE S M R A PECIFIC CHIEVABLE EALISTIC TIMED

22. The Feedback Sandwich Start and Close with positives Critique Be specific Deal with what can be changed Stick to facts Alternatives – invite their ideas before you share yours