1. Bell Ringer  List the problems of yesterday’s SIMON SAYS game!  2 nd list some emotions that you felt as the game unfolded and as problems persisted.

2. Great Communicator  Two important components  Excellent listener  Deliver a clear message

3. 10 steps to being a good listener 1.Face the speaker, maintain eye contact, body language 2.Be attentive but relaxed 3.Keep an open mind, remove predispositions 4.Listen & picture the words the speaker is saying 5.Don’t interrupt & don’t impose your solutions

4. 10 steps to being a good listener 6.Wait for the pause for clarifying or asking questions 7.Ask questions ONLY to ensure understanding 8.Try to feel what the speaker is feeling 9.Remove internal & external distractions 10.Pay attention to non-verbal cues

5. Take out your I vs ME statement

6. List as many active listening skills as you can remember  Eye contact  Attentive  Open minded  Paint a picture  Don’t interrupt; no solutions  Wait to ask questions or clarification  Ask to ensure understanding  Reflect the speakers emotion (feel it)  Remove all distractions  Non-verbal cues

7. Active Listening Skills The Heart of Empathic Understanding

8. Write this on your big PAPER…  Purpose  Action  Example:

9. Reflecting  Purpose  To show that you understand how the person feels.  Action  Reflects the speaker’s basic feelings.  Example: “You seem very upset.”

10. Encouraging  Purpose  To convey interest.  To encourage the other person to keep talking.  Action  Don’t agree or disagree.  Use neutral words.  Use varying voice intonations.  Example  “Can you tell me more…?”

11. Summarizing  Purpose  To review progress.  To pull together important ideas and facts.  To establish a basis for further discussion.  Action  Restate major ideas expressed, including feelings.  Example  “These seem to be the key ideas you’ve expressed…”

12. Clarifying  Purpose  To help you clarify what is said.  To get more information.  To help the speaker see other points of view.  Action  Ask questions.  Restate wrong interpretation to force the speaker to explain further.  Example  “When did this happen?”  “Do I have this right? You think he told you to give him the pencil because he doesn’t like you?”

13. Restating  Purpose  To show you are listening and understanding what is being said.  To help the speaker see other points of view.  Action  Restate basic ideas and facts.  Example  “So you would like your friends to include you at recess, is that right?”

14. Validating  Purpose  To acknowledge the worthiness of the other person.  Action  Acknowledge the value of their issues and feelings.  Show appreciation for their efforts and actions.  Example  “I truly appreciate your willingness to resolve this matter.”